James Thompson
Louisburg
Summary
Experienced professional with excellent problem-solving and communication skills. Proficient in the treatment of a variety of medical emergencies and providing compassionate care to patients in need. Dedicated to providing the highest quality of medical care in emergency situations. Compassionate candidate with extensive experience providing life-saving care in emergency medical situations. Skilled in airway management, patient assessment, and treatment of acute medical conditions. Proven ability to remain calm in high-stress environments and quickly assess and treat patients in need. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Wilson County EMS
Wilson, NC
09.2023 - Current
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Managed multiple simultaneous tasks in an efficient manner with minimal supervision.
- Maintained detailed records regarding medications provided, treatments performed and patient outcomes.
- Collaborated with healthcare professionals to ensure seamless patient transfers and continuity of care during emergencies.
911 Telecommunicator
Wilson County Emergency Communications
Wilson, NC
04.2024 - 07.2025
- Utilized problem solving abilities to make quick decisions during emergencies.
- Demonstrated excellent decision making skills while prioritizing multiple calls simultaneously.
- Actively listened to caller's needs while remaining composed during times of high stress or frustration.
- Utilized multi-line telephone systems to answer incoming calls for assistance.
- Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel.
- Accurately documented incidents into CAD system; generated reports for supervisors upon request.
- Assessed emergencies and dispatched resources accordingly based on priority levels, availability of resources and location of incident.
- Prioritized incoming calls based on urgency, ensuring swift response to critical situations.
Emergency Medical Technician
Edgecombe County EMS
Tarboro, NC
01.2021 - 05.2024
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Utilized exceptional communication skills to interact effectively with patients, families and other healthcare professionals.
- Exercised sound judgment when assessing patient needs and determining the best course of treatment.
911 Telecommunicator
Greene County Sheriffs Office
Snow Hill, NC
04.2020 - 07.2021
- Accurately documented information from incoming 911 calls into an incident log.
- Maintained confidentiality of all sensitive information obtained through phone conversations or radio transmissions.
- Effectively communicated with callers in a calm and compassionate manner to assess the situation, providing necessary assistance.
- Demonstrated excellent decision making skills while prioritizing multiple calls simultaneously.
- Proactively monitored radio traffic for emergency situations requiring immediate response.
- Coordinated activities between dispatchers, supervisors and field personnel ensuring effective communication between all parties involved.
- Efficiently operated computer systems, databases and other related equipment.
911 Telecommunicator
Pitt County 911 Communications
Greenville, NC
07.2020 - 01.2021
- Effectively communicated with callers in a calm and compassionate manner to assess the situation, providing necessary assistance.
- Demonstrated excellent decision making skills while prioritizing multiple calls simultaneously.
- Coordinated activities between dispatchers, supervisors and field personnel ensuring effective communication between all parties involved.
- Proactively monitored radio traffic for emergency situations requiring immediate response.
Emergency Medical Technician
Greene County EMS
Snow Hill, NC
10.2019 - 04.2021
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Utilized exceptional communication skills to interact effectively with patients, families and other healthcare professionals.
- Exercised sound judgment when assessing patient needs and determining the best course of treatment.
Assistant Manager
Handy Mart
Wilson, NC
12.2016 - 12.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
Education
Emergency Medical Technician - Public Safety
Johnston Community College
Smithfield, NC12-2017
High School Diploma - undefined
James B. Hunt
Wilson, NC06-2016
Skills
- Critical Decision-Making Skills
- Stress tolerance
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Attention to detail
- Time management
- Situational awareness
- Adaptability and flexibility
- Reliability
- Team leadership
Certification
- NC EMT - P115263
- Emergency Fire Dispatcher
- NC Sheriff Standards Telecommunicator Certification
- Emergency Medical Dispatcher
- Emergency Telecommunicator
- CPR
Timeline
911 Telecommunicator
Wilson County Emergency Communications
04.2024 - 07.2025
Emergency Medical Technician
Wilson County EMS
09.2023 - Current
Emergency Medical Technician
Edgecombe County EMS
01.2021 - 05.2024
911 Telecommunicator
Pitt County 911 Communications
07.2020 - 01.2021
911 Telecommunicator
Greene County Sheriffs Office
04.2020 - 07.2021
Emergency Medical Technician
Greene County EMS
10.2019 - 04.2021
Assistant Manager
Handy Mart
12.2016 - 12.2019
High School Diploma - undefined
James B. Hunt
Emergency Medical Technician - Public Safety
Johnston Community College