James Thomas Elrod
Stanley
Summary
Experienced with optimizing operational workflows to improve efficiency. Utilizes strong analytical skills to identify and resolve issues promptly. Track record of leveraging communication and teamwork for successful project execution.
Talented [IBS Service Counter] with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
IBS Counter Service / Operations Associate
Napa Auto Parts
09.2024 - Current
- Oversaw inventory and logistics for aviation ground support equipment, ensuring critical parts and tools were available to keep daily operations on schedule
- Researched and ordered replacement parts, maintained accurate records through Excel and internal platforms (IBS Hub, Fleet Equipment), and processed billing to support uninterrupted workflow
- Picked up and delivered parts between multiple airport facilities, responding to real-time requests to ensure mechanics received needed components without delay
Lead of Water Department
Fuller Construction
03.2021 - 12.2023
- Supervised day-to-day operations for the water department, coordinating crew assignments, overseeing work progress, and ensuring tasks were completed on time and in compliance with site plans
- Assisted in identifying, exposing, and repairing underground water and sewer lines for residential and commercial properties, working closely with experienced crew members to complete repairs safely and efficiently
- Supported excavation and pipe installation by operating hand tools and assisting with heavy equipment, maintaining organized work zones to minimize delays and ensure proper line placement
- Promoted and enforced strict safety protocols, regularly inspecting work areas, communicating hazards to the team, and ensuring compliance with OSHA and company safety standards to prevent accidents
Education
Associate's - science and welding technologies
Gaston College
01.2027
High School - undefined
East Gaston High School
01.2023
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Safety procedures
- Supply ordering
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Full Professional
Timeline
IBS Counter Service / Operations Associate
Napa Auto Parts
09.2024 - Current
Lead of Water Department
Fuller Construction
03.2021 - 12.2023
High School - undefined
East Gaston High School
Associate's - science and welding technologies
Gaston College