JAMES TESENIAR
Vale
Summary
Customer-focused professional with 3+ years of experience delivering best-in-class customer service through phone, in-person, and internal communication channels. Skilled in resolving inquiries, providing empathetic support, and navigating multiple computer systems in fast-paced, high-volume, metric-driven environments. Known for strong verbal and written communication, accuracy, professionalism, and adherence to policies, procedures, and security standards. Experienced in handling sensitive information and supporting operational workflows with integrity and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sample Inventory Clerk, Tier 2
Valdese Weavers
03.2025 - Current
- Support internal and external customer requests through phone calls, email, and system inquiries, ensuring professional and timely communication.
- Use SAP and multiple systems to research orders, verify information, update records, and ensure accuracy and compliance with internal guidelines.
- Resolve inquiries regarding fabric samples, inventory levels, and order statuses by researching data and providing clear, solutions-focused responses.
- Provide consistent service in a fast-paced, high-volume environment, prioritizing customer needs and maintaining attention to detail.
- Collaborate across departments to ensure smooth service delivery and meet operational goals.
Logistics Technician II – Inventory Management
Volt Workforce Solutions (Apple Data Center)
12.2022 - 03.2025
- Responded to daily inquiries from internal teams, providing customer support, troubleshooting, and resolution of requests.
- Navigated multiple computer systems (SAP, Tarmac, aDB) to verify information, research issues, and maintain accurate documentation.
- Handled sensitive data while adhering to strict security, compliance, and procedural standards.
- Managed competing priorities in a high-demand, metric-driven operation, consistently meeting productivity and reporting expectations.
- Recognized for reliability, strong communication, and independent problem-solving.
Customer Service Associate
Walmart Supercenter
06.2020 - 11.2022
- Delivered consistent, high-quality customer service in a high-volume retail environment, including resolving concerns, answering questions, and assisting with purchases.
- Demonstrated empathy, active listening, patience, and professionalism while interacting with diverse customers.
- Used handheld systems to process requests, update records, and maintain accuracy and inventory integrity.
- Supported supervisors with reporting, documentation, and departmental organization to improve workflow and customer experience.
Education
Bachelor of Fine Arts -
University of North Carolina At Charlotte
Charlotte, NC12-2021
Cybersecurity & Networking Certificates -
Catawba Valley Community College
Maiden, NC01.2024
Skills
- Customer Service & Issue Resolution
- Call Center–Style Support (Phone, Inbound/Outbound, Chat)
- High-Volume / High-Demand Environments
- Multisystem Navigation (SAP, aDB, Tarmac)
- Accuracy, Documentation & Regulatory/Policy Compliance
- Empathy, Professionalism & Active Listening
- Problem Solving & Research Skills
- Time Management & Multitasking
- Data Entry & Information Verification
Certification
- CCNA v7: Switching, Routing & Wireless Essentials
- CCNA v7: Introduction to Networks
- FCA Cybersecurity
- FCF Cybersecurity
Timeline
Sample Inventory Clerk, Tier 2
Valdese Weavers
03.2025 - Current
Logistics Technician II – Inventory Management
Volt Workforce Solutions (Apple Data Center)
12.2022 - 03.2025
Customer Service Associate
Walmart Supercenter
06.2020 - 11.2022
Bachelor of Fine Arts -
University of North Carolina At Charlotte
Cybersecurity & Networking Certificates -
Catawba Valley Community College