James Stanley
Wake Forest
Summary
Proven leader in inventory and sales management, adept at fostering supplier relations and enhancing team leadership at Capital Ford Inc. Leveraged decision-making and critical thinking to streamline operations, achieving significant improvements in inventory accuracy and customer satisfaction. Demonstrates initiative and a proactive approach to overcoming challenges and driving business growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inventory Manager
Capital Ford Inc.
09.2021 - 10.2024
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Built and nurtured positive working relationships with vendors and suppliers.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
- Developed and implemented policies and procedures for inventory management.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Created and updated regular inventory reports and records.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
Outside Sales Representative
Capital Ford Inc.
09.2016 - 11.2018
- Monitored competitor activities to maintain competitive advantage.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Exceeded monthly sales targets and quotas consistently.
- Attended industry conferences and networking events regularly to stay updated on latest trends and establish valuable connections within the field.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Attended trade shows and conferences regularly to increase brand visibility.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Parts Specialist
Carolina Freightliner
08.2014 - 08.2016
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Issued parts to technicians to complete customers' repairs.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Increased store revenue by cross-selling products and upselling services to customers.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Ordered parts from various distributors to fulfill demands.
Automotive Parts Manager
Crossroads Ford of Wake Forest
01.2013 - 08.2014
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Provided timely, insightful and accurate reports to upper management.
Wholesale Parts Sales Reprensitive
Capital Ford Inc.
02.1999 - 01.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Cary High School
Cary, NCSkills
- Decision-Making
- Warehouse Management
- Paperwork reviewing
- Critical Thinking
- Team Leadership
- Initiative and Self-Motivation
- Order Processing
- Inventory Audits
- Maintaining stock levels
- Purchasing management
- Supplier Relations
- Stock replenishment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
- Reached over $2.5 million dollars in monthly sales in company with correct parts in inventory to sale.
- NCM Parts Management certification
Certification
- Forklift Operator Certification - Various accredited bodies.
- Certified Sales Professional (CSP)
- Ford Fleet Certified
- Ford Management certified
- Versed in CDK
Timeline
Inventory Manager
Capital Ford Inc.
09.2021 - 10.2024
Outside Sales Representative
Capital Ford Inc.
09.2016 - 11.2018
Parts Specialist
Carolina Freightliner
08.2014 - 08.2016
Automotive Parts Manager
Crossroads Ford of Wake Forest
01.2013 - 08.2014
Wholesale Parts Sales Reprensitive
Capital Ford Inc.
02.1999 - 01.2013
High School Diploma -
Cary High School
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