James Spaulding
Fayetteville
Summary
Reliable Shift Leader with flexible work availability with lots of experience in team management, POS system operations, problem solutions (team and customer solutions), money handling, task delegations, and multitasking capabilities. I strive to make workdays flow better and like working with a team and not just overseeing work and have the ability to circumvent difficult workplace situations as they arise. Any time I open or close the store I count inventory and adjust daily use of items as needed to maintain good inventory along with counting money to make sure it is good and I notify my higher ups if anything is incorrect so we can work together to fix and find solutions for daily operations.
Overview
7
7
years of professional experience
Work History
Shift Leader
Papa Johns
Fort Bragg, NC
09.2024 - Current
- Trained new employees on food preparation standards and customer service protocols.
- Implemented inventory management practices to reduce waste and improve supply ordering accuracy.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored food safety compliance, ensuring adherence to health regulations consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Food Service Worker
Papa Johns
Fort Bragg, NC
04.2022 - Current
- Prepared and assembled menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of food preparation areas, ensuring compliance with health regulations.
- Helped provide exceptional customer service by efficiently taking orders and addressing any inquiries.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Assisted in training new staff members
Key Holder
Cici's Pizza
Fayetteville, NC
11.2019 - 03.2022
- Swept and mopped floor, wiped windows and fixtures before opening and after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Operated kitchen equipment, ensuring proper usage and maintenance.
- completed daily prep sessions, managing time effectively to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Education
Massage Therapy Certificate - Massage Therapy
Fayetteville Technical Community College
Fayetteville, NC11-2020
Associate of Arts - Fine Arts
Fayetteville Technical Community College
Fayetteville, NC11-2019
Skills
- Cash handling
- Staff training and development
- Team collaboration and leadership
- Problem-solving
- POS system operation
- Shift paperwork completion
- Flexible schedule
- Inventory management
- Multitasking Abilities
Accomplishments
Earned my Eagle Scout on April 2nd, 2016
Eagle Scout
For my Eagle Scout project, I built benches and cleaned up and restored sections of the Stations of the Cross trail for Good Shepard Catholic Church after their trail was affected by Hurricane Matthew in 2016.
Timeline
Shift Leader
Papa Johns
09.2024 - Current
Food Service Worker
Papa Johns
04.2022 - Current
Key Holder
Cici's Pizza
11.2019 - 03.2022
Massage Therapy Certificate - Massage Therapy
Fayetteville Technical Community College
Associate of Arts - Fine Arts
Fayetteville Technical Community College