James Smith
Cramerton
Summary
Dynamic Dispatch Manager with extensive experience in coordinating logistics and training staff. Proven ability to enhance team performance and optimize communication between drivers and clients, ensuring seamless operations and high customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dispatch Manager
AAA Cooper Transportation
Charlotte
06.1998 - Current
- Coordinated dispatch operations to ensure timely delivery of freight shipments.
- Managed communication between drivers and clients regarding shipment status.
- Oversaw routing and scheduling of transportation logistics for efficient service.
- Trained and mentored staff on dispatch procedures and safety protocols.
Terminal Manager
Diamond Transportation Service
Charlotte
10.2008 - 09.2009
- Oversaw daily terminal operations to ensure efficient workflow.
- Trained new leadership employees on safety regulations and operational procedures.
- Collaborated with Sales staff to generate new leads and maintain customer relationships.
Superisor/Operations Manager
Service Express
Charlotte
08.2006 - 09.2008
- Conducted regular performance evaluations and provided constructive feedback.
- Supervised daily operations and ensured team adherence to service standards.
- Coordinated schedules and managed workflow to optimize efficiency.
- Worked directly with our customers' management and auditing staff to ensure each customer was being serviced efficiently and effectively.
Education
Bachelor of Science - Business Administration
Gardner-Webb University
Boiling Springs, NC06-2012
Skills
- Problem solving
- Effective communication
- Performance metrics
- Routing optimization
- Transportation compliance
- Conflict resolution
- Dispatch software
- Logistics coordination
Affiliations
- Played baseball at College of Charleston on scholarship
- Self employed along with background in leadership. Run my own lawn enhancement business and consultation
- Avid golfer as well as camping and numerous outdoor activities
Accomplishments
- Graduated with 2.9 GPA including making Dean's List twice my final two years
- Promoted at every business I have worked for.
Certification
- Certified Commercial Applicator for my daytime Business
- Train the Trainer certified to teach Forklift Safety
Languages
Spanish
Limited
Who I am
- Enjoy doing volunteer work especially with my church including feeding the homeless of Charlotte, helping the elderly with lawn maintenance and home improvements and Room and Inn. This is one my true passions
- Extremely results and problem solving driven. Natural leader but truly enjoy the relationships I have built in almost 30 years of leadership.
References
References available upon request.
Timeline
Terminal Manager
Diamond Transportation Service
10.2008 - 09.2009
Superisor/Operations Manager
Service Express
08.2006 - 09.2008
Dispatch Manager
AAA Cooper Transportation
06.1998 - Current
Bachelor of Science - Business Administration
Gardner-Webb University
Similar Profiles
Rebekah LudlamRebekah Ludlam
Revenue accounting associate at AAA Cooper TransportationRevenue accounting associate at AAA Cooper Transportation
Miguel FEBLESMiguel FEBLES
CDL Class A Truck Driver at AAA Cooper TransportationCDL Class A Truck Driver at AAA Cooper Transportation
JonWalter LewisJonWalter Lewis
Dock Forklift Driver at AAA Cooper TransportationDock Forklift Driver at AAA Cooper Transportation
DENNIS DEELDENNIS DEEL
Truck Driver/ Local Class A at AAA Cooper TransportationTruck Driver/ Local Class A at AAA Cooper Transportation
Joshua HillJoshua Hill
Assistant White House Coordinator at Kennedy CenterAssistant White House Coordinator at Kennedy Center