James Smith
Canton
Summary
With over a decade of experience in the field, honed skills as a correctional officer. Expertise lies in the application of effective communication, control, and supervision to ensure the safe and smooth functioning of daily operations. Additionally, holds certifications in CPR and First Aid, further enhancing ability to handle any emergency situations that may arise.
Professional with strong background in law enforcement and corrections, prepared for leadership in detention management. Skilled in conflict resolution, crisis management, and maintaining security protocols. Known for fostering team collaboration and adapting to changing needs while ensuring compliance and safety standards are met. Trusted for reliability and focus on achieving results.
Overview
20
20
years of professional experience
Work History
Detention Sergeant
Buncombe County Sheriff's Office
08.2020 - 02.2025
Correction Officer
Florida Department of Corrections facilities
07.2014 - 07.2020
- Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates
- Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution
- Check inmate mail for possible contraband; maintain a periodic patrol either inside or outside the institution to ensure the security and integrity of the institution
- Monitor, supervise and screen inmate visitor traffic; monitor periguard system; observe traffic in and around the compound
- Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc
- Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems
- Maintain a record of equipment, supplies and other items; maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures; maintain knowledge of communication and other electronic equipment; instruct inmates in the proper care and use of institutional equipment
- Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room; initiate and participate in search of inmate recreation areas, work areas, and housing units to prevent the introduction of contraband items
- Maintain proper security of inmates being transported; ensure that all transportation permits are completed accurately and signed by the appropriate authority; institute proper restraints as appropriate for inmate's custody classification; check transportation vehicles daily
Team Member
Tractor Supply Co.
04.2014 - 07.2014
- Maintain regular and predictable attendance
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
- Take the initiative to support selling initiatives (GURA): Greet the Customer Uncover the Customers' needs Recommend products Ask for the Sale
- Team Members are required to perform a combination of the following duties during 95 percent of their day
- Operate cash register/computer following cash handling procedures as established by Tractor Supply Company
- Recovery of merchandise
- Participate in mandatory freight process
- Complete Plan-o-gram procedures (merchandising, sets, and resets)
- Assemble merchandise
- Perform janitorial duties
- Execute price changes/markdowns
- Operate Forklift
- Operate Cardboard Baler
- Assist customers with loading purchases
- Complete all documentation associated with any of the above job duties
- Team Members also may be required to perform other duties as assigned
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Restaurant Manager
Bojangles Famous Chicken 'n Biscuits
01.2014 - 04.2014
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Maintain food and equipment inventories, and keep inventory records
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Shift Leader
Krystal
01.2012 - 12.2013
- The Shift Leader supports the store management team's daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values
- The Shift Leader works with the management team in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability
- This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit
- Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal's tools and processes
- Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable
- Customer: Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards
- Coaches, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems
- Ensures that food safety standards are met through direct observation while running their shifts
- Sales: Partners with the management team to ensure that restaurant level plan and marketing initiatives are in place and being implemented
- Profit: Executes cash/security, inventory, labor and food control procedures during their shift and takes appropriate actions to identify and close gaps
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Enhanced customer experience with introduction of feedback system to gather insights.
Shift Manager
Arby's
01.2009 - 01.2012
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Maintain food and equipment inventories, and keep inventory records
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
Forklift Operator
The H.T. Hackney Co.
03.2007 - 01.2009
- Forklift Operator, Order selector, arrange items on pallets, load the orders onto trucks, count inventory
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
Crew Member
Little Caesars Pizza
02.2005 - 03.2007
- Serves customers according to the Little Caesars Customer Service Standards, the Five Priority Guidelines, the Remedy Process, and the telephone and front counter procedures
- Prepares high quality products consistently by following Little Caesars recipes, specifications and procedures as described in the CARDS materials and as shown on the station job helpers
- Displays the proper image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff
- Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by the management staff
- Practices safety and security procedures as defined in the Little Caesars Colleague Orientation and Training Handbook and/or as directed by the management staff, and by government agencies
- Follows Little Caesars' policies, procedures, and standards of conduct as outlined in the Little Caesars Orientation and Training Handbook and/or as directed by management staff
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
High School Diploma -
Learey Technical College
Tampa, FLSkills
- Critical Thinking
- Active Listening
- Judgment and Decision Making
- CIT Training
- Professional
- Punctual
- Inmate supervision
- Restraint techniques
- Incident investigation
- Computer skills
- Physical fitness
- Mental resilience
- Security protocols
- De-escalation techniques
- Policy enforcement
- Crisis management
- Firearms proficiency
- Body and cell searches
- Key control
- Emergency response
- Report preparation
- First aid administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Detention Sergeant
Buncombe County Sheriff's Office
08.2020 - 02.2025
Correction Officer
Florida Department of Corrections facilities
07.2014 - 07.2020
Team Member
Tractor Supply Co.
04.2014 - 07.2014
Restaurant Manager
Bojangles Famous Chicken 'n Biscuits
01.2014 - 04.2014
Shift Leader
Krystal
01.2012 - 12.2013
Shift Manager
Arby's
01.2009 - 01.2012
Forklift Operator
The H.T. Hackney Co.
03.2007 - 01.2009
Crew Member
Little Caesars Pizza
02.2005 - 03.2007
High School Diploma -
Learey Technical College
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