James Shine
Amerit Fleet Solutions
CHARLOTTE
2
years of professional experience
Customer-focused Parts Coordinator with experience in fast-paced service environments, known for accurate records, clear communication, and effective issue resolution.
Work History
Parts Coordinator
1 Year 4 Months- Delivered responsive parts and operational support for a diverse fleet that included Ford Transit, Ram ProMaster, Mercedes-Benz, Rivian, Isuzu, and Hino vehicles.
- Collaborated with technicians and operations teams to identify vehicle needs, source parts, and expedite repairs.
- Provided clear, timely updates to internal teams, helping manage expectations and minimize service delays.
- Researched and resolved parts-related issues while maintaining a strong focus on accuracy and service quality.
- Selected to support a multimillion-dollar Amazon fleet project, helping complete the operation successfully within a three-month timeline.
- Supported a national Relay Garage project in California that required large-scale logistics, coordination, and responsive problem-solving.
- Maintained accurate records of parts, vehicles, and workflows to enhance service reliability and support decision-making.
- Navigated competing priorities in a fast-paced environment while ensuring clear communication and meticulous attention to detail.
Parts Specialist
1 Year- Assisted customers with vehicle concerns by recommending suitable parts, products, and service solutions based on their needs.
- Built customer trust by listening carefully, explaining technical information clearly, and setting appropriate expectations.
- Guided customers through product selections involving exhaust systems, wheels, and performance components.
- Collaborated with service advisors and technicians to coordinate solutions for customer repairs and custom vehicle builds.
- Provided timely updates and follow-up throughout the service process to promote a positive customer experience.
- Resolved product, parts, and scheduling concerns with professionalism and a solution-oriented approach.
- Supported inventory, logistics, and vehicle organization while maintaining accurate records and efficient workflows.
- Helped encourage customer satisfaction and repeat business through dependable communication and personalized support.
Education
High School Diploma
Skills
Customer Service and Client Support
Customer Issue Investigation and Resolution
Claims Support and Problem-Solving
Customer Communication and Follow-Up
Product and Service Recommendations
Documentation and Record Accuracy
Service Advisor and Technician Collaboration
Vendor and Commercial Client Relations
Workflow and Case Coordination
Time Management and Organization
High-Volume Service Environments
Attention to Detail
Timeline
Parts Coordinator
Amerit Fleet Solutions
06.2024 - 10.2025Read More
Parts Specialist
GMP Performance
06.2023 - 06.2024Read More
Union Academy
High School Diploma
Read More