Summary
Overview
Work History
Education
Skills
Certification
Timeline
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James Sesay

Durham

Summary

Dynamic and results-driven leader with extensive experience at Walmart, excelling in employee engagement and team motivation. Proven track record in optimizing customer experiences and enhancing productivity through effective communication and continuous improvement initiatives. Skilled in performance metrics, fostering a positive work environment, and driving team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Overnight Team Lead

Walmart
12.2024 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Teaching and training approach on processes and proper stocking procedures
  • Give direction and guidance to associates in resolving grievances according to company policies.

Seasonal Team Lead

Walmart, Store 1614
02.2023 - 12.2024
  • Overseeing the movement and display of seasonal of seasonal merchandise, and ensuring proper stocking
  • Coached team members in techniques necessary to complete job tasks.
  • Monitoring inventory levels and assist with stock replenishment
  • Working with team members to achieve goals, providing feedback, and fostering positive environment
  • Training associates on processes and procedures, and enhance productivity

Order Picker

Family Dollar Distribution Center
07.2021 - 03.2022
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Excellent communication skills, both verbal and written.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Sales Floor Associate

Walmart, 5063
02.2019 - 06.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized customer feedback to improve services and apply best practices.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Bachelor of Science - Supply Chain, Logistics And Transport Management

Bellevue University
Bellevue, NE
06-2026

Skills

  • Employee engagement
  • Strong leadership
  • Team leadership
  • Key performance indicators
  • Effective communication
  • Active listening
  • Customer relationship management
  • Continuous improvement
  • Teamwork
  • Team motivation
  • Adaptability
  • Performance metrics

Certification

  • Omni Retail Excellence Certification- Walmart Academy
  • Supply Chain Logistics - Rutgers State University of New Jersey
  • Fundamentals of Management - University of Carlifornia, Irvine
  • People and Business Leadership Essentials - Bellevue University

Timeline

Overnight Team Lead

Walmart
12.2024 - Current

Seasonal Team Lead

Walmart, Store 1614
02.2023 - 12.2024

Order Picker

Family Dollar Distribution Center
07.2021 - 03.2022

Sales Floor Associate

Walmart, 5063
02.2019 - 06.2020

Bachelor of Science - Supply Chain, Logistics And Transport Management

Bellevue University

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James Sesay