James Saffery
Kannapolis
Summary
Dynamic Service Manager with a proven track record at Razzoo's Cajun Cafe, excelling in customer service and team leadership. Recognized for transforming customer complaints into loyalty opportunities while enhancing team morale. Skilled in multitasking and organization, driving operational efficiency, and fostering a positive work environment through effective staff training and recognition.
Overview
20
20
years of professional experience
Work History
Service Manager
Razzoo's Cajun Cafe
Concord, NC
02.2018 - 03.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
General Manager
TGI Fridays
Concord, NC
05.2004 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Kitchen Manager
Hard Rock Cafe
Baltimore, MD
01.2000 - 04.2004
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Education
High School Diploma -
Laurel High School
Laurel, MD05-1988
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Customer service
Timeline
Service Manager
Razzoo's Cajun Cafe
02.2018 - 03.2020
General Manager
TGI Fridays
05.2004 - 02.2018
Kitchen Manager
Hard Rock Cafe
01.2000 - 04.2004
High School Diploma -
Laurel High School
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