James Rivers
Greensboro
Overview
18
18
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
Greensboro
08.2021 - Current
- Assisted customers with inquiries regarding health insurance plans and services.
- Handled customer complaints and resolved issues with empathy and professionalism.
- Collaborated with team members with resolutions for our providers and customers
- Claim resolution which consisted of processing and reprocessing claims, adjusting claims, check reissues, and remittance letters.
- Educated customers on the use of online tools and resources we offered from chat help to website portal assistance
- Developed strong relationships with customers by providing personal assistance and working with them step by step.
- Outbound calls for members to set up appointments for members , verify dental coverage with providers, fax, and email documentation
Assistant Store Manager
Family Dollar
Greensboro
07.2015 - 11.2024
- Assisted in managing daily store operations and team performance.
- Handled inventory management and restocking tasks smoothly.
- Trained new staff on customer service and store policies.
- Greeting customers to make sure that all there needs were taken care of in the store.
- Worked with team members to maintain a positive work environment.
- Supervised a team of employees and provided better ways to improve customer satisfaction.
- Set up weekly schedule for my team members
Customer Service Representative
RMH Teleservices
Greensboro
07.2007 - 09.2015
- Customer Service for Verizon wireless
- Provided bill and benefit information to customers.
- Offered bill resolution
- Took payments
- Handled prepaid accounts
Education
Some College (No Degree) - Trade Schoool
Guilford Technical Community College
Jamestown, NCSome College (No Degree) - Business
North Carolina A&T State University
Greensboro, NCSkills
- Claims processing
- Insurance knowledge
- Customer education
- Complaint resolution
- Online tools navigation
- Customer relationship management
- Team collaboration
- Time management
- Conflict resolution
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
United Healthcare Group
08.2021 - Current
Assistant Store Manager
Family Dollar
07.2015 - 11.2024
Customer Service Representative
RMH Teleservices
07.2007 - 09.2015
Some College (No Degree) - Trade Schoool
Guilford Technical Community College
Some College (No Degree) - Business
North Carolina A&T State University