Overview
Work History
Education
Skills
References
Timeline
Generic

James Rivers

Greensboro

Overview

18
18
years of professional experience

Work History

Customer Service Representative

United Healthcare Group
Greensboro
08.2021 - Current
  • Assisted customers with inquiries regarding health insurance plans and services.
  • Handled customer complaints and resolved issues with empathy and professionalism.
  • Collaborated with team members with resolutions for our providers and customers
  • Claim resolution which consisted of processing and reprocessing claims, adjusting claims, check reissues, and remittance letters.
  • Educated customers on the use of online tools and resources we offered from chat help to website portal assistance
  • Developed strong relationships with customers by providing personal assistance and working with them step by step.
  • Outbound calls for members to set up appointments for members , verify dental coverage with providers, fax, and email documentation

Assistant Store Manager

Family Dollar
Greensboro
07.2015 - 11.2024
  • Assisted in managing daily store operations and team performance.
  • Handled inventory management and restocking tasks smoothly.
  • Trained new staff on customer service and store policies.
  • Greeting customers to make sure that all there needs were taken care of in the store.
  • Worked with team members to maintain a positive work environment.
  • Supervised a team of employees and provided better ways to improve customer satisfaction.
  • Set up weekly schedule for my team members

Customer Service Representative

RMH Teleservices
Greensboro
07.2007 - 09.2015
  • Customer Service for Verizon wireless
  • Provided bill and benefit information to customers.
  • Offered bill resolution
  • Took payments
  • Handled prepaid accounts

Education

Some College (No Degree) - Trade Schoool

Guilford Technical Community College
Jamestown, NC

Some College (No Degree) - Business

North Carolina A&T State University
Greensboro, NC

Skills

  • Claims processing
  • Insurance knowledge
  • Customer education
  • Complaint resolution
  • Online tools navigation
  • Customer relationship management
  • Team collaboration
  • Time management
  • Conflict resolution
  • Attention to detail

References

References available upon request.

Timeline

Customer Service Representative

United Healthcare Group
08.2021 - Current

Assistant Store Manager

Family Dollar
07.2015 - 11.2024

Customer Service Representative

RMH Teleservices
07.2007 - 09.2015

Some College (No Degree) - Trade Schoool

Guilford Technical Community College

Some College (No Degree) - Business

North Carolina A&T State University

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