James Pruitt
Timberlake,NC
Summary
Experienced towing professional with over 20 years in the industry, specializing in efficient response to emergency calls and planned towing routes. Proven ability to assist first responders, including local police and State Highway Patrol, ensuring safe and timely operations. Certified by Wreck Masters and North American Towing Association, demonstrating commitment to industry standards. Holds a valid North Carolina driver's license, enabling compliance with state regulations.
Overview
18
18
years of professional experience
Work History
Rollback Operator
Biggs & Watson Wrecker Servic
01.2022 - 09.2025
- Safely transported disabled or damaged vehicles through effective rollback operation.
- Assisted in securing loads to prevent damage during transit.
- Responded promptly to emergency calls, showcasing strong problem-solving abilities.
- Maintained accurate records of service calls and vehicle conditions for operational efficiency.
- Enhanced customer satisfaction through timely service delivery and effective communication.
- Collaborated closely with dispatch to ensure swift response to calls.
- Provided towing assistance on Rotation's with Durham City police department, Durham & Orange Sheriff's departments & North Carolina Highway State Patrol.
Rollback Operator
Dusty's Towing
10.2019 - 11.2020
- Operated rollback equipment to safely transport vehicles from accident sites.
- Conducted vehicle recovery operations while adhering to safety protocols and regulations.
- Delivered exceptional customer service while coordinating with clients regarding pickup and delivery schedules for their specific needs.
- Delivered non-drivable vehicles between car lots and service centers.
- Worked closely with dispatch to answer calls quickly.
Rollback Operator
One Dierect Towing & Recovery
02.2016 - 09.2019
- Assisted customers in distress situations, providing excellent service and support.
- Documented towing activities accurately for record-keeping and reporting purposes.
- Responded swiftly to emergency calls, demonstrating adaptability under pressure.
- Collaborated with dispatch team to coordinate timely pickups and deliveries.
- Operated rollback to safely transport vehicles to designated locations.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
Rollback Operator
CPR Towing & Recovery
05.2007 - 01.2016
- Loaded and secured vehicles onto Rollback using proper equipment and techniques.
- Provided exceptional customer service while assisting clients in distressing situations.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Operated Rollback efficiently to respond to emergency calls and assist stranded motorists.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Answered roadside assistance calls for tows and other vehicle support.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
Skills
- Towing equipment operation
- Safe driving practices
- Vehicle maintenance and repair
- Roadside assistance experience
- Load securement proficiency
- Winch operation mastery
- Emergency response readiness
- Customer vehicle loading
- Accident clearing
- Basic vehicle maintenance
- Recovering vehicles
- Lockout expertise
- Emergency roadside repairs
- Strong work ethic
Timeline
Rollback Operator
Biggs & Watson Wrecker Servic
01.2022 - 09.2025
Rollback Operator
Dusty's Towing
10.2019 - 11.2020
Rollback Operator
One Dierect Towing & Recovery
02.2016 - 09.2019
Rollback Operator
CPR Towing & Recovery
05.2007 - 01.2016
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