JAMES MOORE
SNOWHILL
Summary
Results-driven manager with expertise in staff scheduling, customer service, and safety compliance. Demonstrated ability to enhance operational efficiency and lead high-performing teams.
Overview
16
16
years of professional experience
Work History
MANGER
Valvoline Instant Oil
GREENVILLE
02.2023 - Current
- Supervised daily operations in a fast-paced oil change environment.
- Trained and mentored team members on customer service best practices.
- Ensured compliance with safety standards and company policies during service.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed risk by developing and implementing effective risk management strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
Forklift Operator
Sanderson Farm
Kinston
03.2017 - 08.2022
- Operated forklift to transport materials within production facility.
- Conducted routine inspections of forklift for safety compliance.
- Stacked pallets efficiently to maintain organized warehouse layout.
- Trained new operators on safe forklift operation and company procedures.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Used handheld scanners for warehouse management system compliance.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Reported safety and quality issues to management.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Inspected lifts before use to prevent damage to goods.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Machine Operator
TA LOVING
Goldsboro
11.2010 - 06.2015
- Operated machinery to support efficient construction processes at TA LOVING.
- Monitored equipment performance and conducted routine maintenance checks.
- Troubleshot minor mechanical issues to minimize downtime during operations.
- Maintained accurate logs of production activities and machine performance data.
- Inspect finished workpieces to ensure conformance with specifications.
- Prepared machine for production processes by equipping with required tools and parts.
- Collaborate with other departments when necessary for successful completion of projects.
- Keep detailed reports of maintenance activities performed on machinery.
- Promoted efficient operation of production processes through careful control system monitoring
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Responded to and initiated proper corrections to process alarms.
Education
WASHINGTON HIGH
WASHINGTON NCSkills
- Staff scheduling
- Customer service
- Safety compliance
- Performance analysis
- Risk management
- Team building
Timeline
MANGER
Valvoline Instant Oil
02.2023 - Current
Forklift Operator
Sanderson Farm
03.2017 - 08.2022
Machine Operator
TA LOVING
11.2010 - 06.2015
WASHINGTON HIGH