James McCabe
Charlotte
Summary
Experienced sales agent with a proven track record excelling in client relations and risk mitigation. Skilled negotiator, achieving high customer retention rates through personalized solutions and business relationships. Recognized for top-rated sales performance and proactive teamwork, driving client satisfaction and loyalty in competitive markets.
Overview
22
22
years of professional experience
Work History
Insurance Broker
The Baldwin Group
Charlotte, NC
01.2022 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Sales Manager
Best Insulation
Lakeland, FL
06.2021 - 12.2021
- Handled builder relations issues, enabling quick resolution, and overall satisfaction.
- Built relationships with builders through excellent customer service , competitive bid pricing, and quick install times.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Mortgage Loan Officer
Cardinal Financial
Charlotte, NC
07.2019 - 07.2021
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Negotiated loan terms and conditions with clients to maximize profitability.
Master Sales Agent
Red Ventures
Fort Mill, SC
08.2015 - 07.2019
- Utilized persuasive communication skills to close deals with hesitant clients, ensuring a win-win situation for all parties involved.
- Served customers with knowledgeable support at every stage of the shopping and purchasing
- Consistently exceeded sales goal, as well as customer service.
- Within first 6 months of hire, fell into the top 5% of production.
General Manager
Providence Financial Group
Charlotte, NC
01.2012 - 06.2015
- Managed employee reviews, training, schedules, and floor production
- Managed a diverse team of agents, fostering a positive work environment and high employee morale.
- Developed and implemented strategies to increase production and profitability.
- Continuous coaching on effective closing techniques with agents
- In charge of the individual performance of agents, monitored call volume, rate of closed calls, and distribution of files accordingly.
Collections Agent
NCO Financial Systems
Charlotte, NC
01.2003 - 12.2011
- Consistently achieved
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full. If consumer was unable, would negotiate settlement or payment plan
- Placed in top 10% of Chase Bank production country wide, one of the largest agency partners.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
Education
High School Diploma -
Sweet Home High School
Amherst, NY06-2001
Skills
- Proactive team player
- Driven
- Risk mitigation
- Financial planning
- Skilled negotiator
- Top-rated sales performance
- Talented salesperson
- Client relations expert
- NMLS Licensed (#1135955)
- Insurance Licensed (#29598193)
Timeline
Insurance Broker
The Baldwin Group
01.2022 - Current
Sales Manager
Best Insulation
06.2021 - 12.2021
Mortgage Loan Officer
Cardinal Financial
07.2019 - 07.2021
Master Sales Agent
Red Ventures
08.2015 - 07.2019
General Manager
Providence Financial Group
01.2012 - 06.2015
Collections Agent
NCO Financial Systems
01.2003 - 12.2011
High School Diploma -
Sweet Home High School