James Mayfield
Apex
Summary
Detail-oriented and customer-focused professional transitioning into the jewelry industry, bringing a proven track record of success in high-pressure, client-facing environments. Skilled in communication, problem-solving, and delivering personalized solutions, with a strong ability to build trust and enhance customer satisfaction. Tech-savvy and collaborative, with a keen eye for detail and a passion for craftsmanship and aesthetics—ideally suited for roles involving luxury sales, custom design, or jewelry consulting.
Overview
12
12
years of professional experience
Work History
Sales Associate/Tax Analys
Elite Tax Defense
Raleigh
12.2019 - Current
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier
Rolly Polly
Cary
02.2016 - 12.2025
- Delivered exceptional customer service while promoting loyalty programs to boost sales potential.
- Maintained cleanliness of checkout area, ensuring organized countertops, registers, windowsills, and floors.
- Assisted customers via phone with inquiries regarding store operations and product information.
- Resolved customer complaints professionally, adhering to company policy for conflict resolution.
Host/Server
Outback Restaurant
Cary
10.2019 - 10.2025
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Ensured compliance with health and safety regulations within the restaurant.
Front Desk, Customer Service Associate
Fairfield Inn & Suites by Marriot
Cary
04.2019 - 07.2019
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
Team Member
Target
Apex
04.2018 - 05.2018
- Processed transactions accurately and efficiently, ensuring a seamless customer experience.
- Delivered personalized, attentive service to meet diverse client needs.
- Collaborated with team members to maintain a welcoming and organized retail environment.
Host
Buffalo Wild Wings
Morrisville
10.2017 - 12.2017
- Delivered attentive customer service by anticipating and addressing guest needs.
- Accurately processed payments using a POS system with attention to detail.
- Managed high call volumes efficiently during busy shifts, demonstrating strong multitasking skills.
Server/Buseer
Carolina Ale House- LM Hospitality
Cary
01.2016 - 07.2017
- Facilitated training of new servers to enhance service quality.
- Delivered food orders promptly and courteously, ensuring customer satisfaction.
- Accurately recorded customer orders on cash register and point-of-sale system.
- Took customer orders efficiently, maintaining high accuracy and speed.
Carpet Cleaning Technician
Coverall Cleaning Service
Apex
01.2015 - 10.2015
- Demonstrated precision and attention to detail in jewelry crafting and repair.
- Built strong client trust through excellent customer service.
- Skilled in safely handling delicate tools and equipment.
- Managed time effectively to meet deadlines.
- Adapted quickly and solved problems efficiently.
- Maintained steady hands and fine manual dexterity.
Kitchen Staff Membe
Smithfield’s Restaurant
Morrisville
10.2014 - 12.2014
- Demonstrated precision and attention to detail in fast-paced work.
- Managed multiple tasks and deadlines with care and consistency.
- Collaborated with team members to maintain high-quality standards.
- Adapted quickly to changing priorities, ensuring smooth operations.
Customer Service Representative
Kentucky Fried Chicken
Raleigh
08.2013 - 12.2013
- Delivered personalized service, building strong customer relationships.
- Accurately processed cash and card transactions with attention to detail.
- Greeted guests warmly and maintained a clean, welcoming environment.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
Education
GED -
General Education Diploma
Cary, NC05-2016
Associate of Arts -
Wake Technical Community College
Raleigh, NCSkills
- Energetic, motivated, and reliable
- Strong communication and interpersonal skills
- Positive, compassionate, and service-focused
- Adaptable, flexible, and open-minded
- Tech-savvy and detail-oriented
- Skilled in problem-solving and time management
- Team-oriented with a focus on qualit
Timeline
Sales Associate/Tax Analys
Elite Tax Defense
12.2019 - Current
Host/Server
Outback Restaurant
10.2019 - 10.2025
Front Desk, Customer Service Associate
Fairfield Inn & Suites by Marriot
04.2019 - 07.2019
Team Member
Target
04.2018 - 05.2018
Host
Buffalo Wild Wings
10.2017 - 12.2017
Cashier
Rolly Polly
02.2016 - 12.2025
Server/Buseer
Carolina Ale House- LM Hospitality
01.2016 - 07.2017
Carpet Cleaning Technician
Coverall Cleaning Service
01.2015 - 10.2015
Kitchen Staff Membe
Smithfield’s Restaurant
10.2014 - 12.2014
Customer Service Representative
Kentucky Fried Chicken
08.2013 - 12.2013
GED -
General Education Diploma
Associate of Arts -
Wake Technical Community College
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