Summary
Overview
Work History
Education
Skills
Executive Value Proposition
Core Leadership Competencies
Timeline
Generic

JAMES L. LYERLY, JR

Winston-Salem

Summary

Strategic, people-centered operations leader with a proven ability to transform complex organizational systems into streamlined, high-performance operations. Known for elevating workforce productivity, strengthening compliance, and driving sustainable performance across transportation, facilities management, and municipal environments. Trusted advisor to senior leadership, with a track record of converting strategy into measurable operational outcomes.

Overview

18
18
years of professional experience

Work History

Work Order & Service Coordinator

HOUSING AUTHORITY OF THE CITY OF HIGH POINT
High Point
09.2024 - 01.2026
  • Oversee the full work-order lifecycle, ensuring procedural compliance, contract inspection accuracy, and timely reporting.
  • Lead vacancy-return operations, including timeline tracking, detailed inspections, and punch-list development.
  • Maintain expert knowledge of state, local, and federal public-housing regulations to ensure agency-wide compliance.
  • Supervise Quality Control staff, optimizing workflow and service delivery.
  • Serve as rotating emergency dispatcher, ensuring rapid, coordinated response during urgent situations.
  • Develop and review scopes of work, specifications, and cost estimates; evaluate consultant plans for HUD and building-code compliance.
  • Support special projects and organizational initiatives that advance agency performance.

Assistant Account Manager, Janitorial Operations

THE BUDD GROUP
High Point
07.2021 - 09.2024
  • Directed multi-site janitorial operations across educational and commercial portfolios, leading a workforce of 50+ employees.
  • Managed full-cycle refurbishment projects for seven university residence halls, delivering all work on time and within budget.
  • Strengthened client relationships through proactive communication and operational transparency.
  • Partnered with executive leadership to implement cost-saving initiatives and operational improvements.

Operations Lead, Fixed Route Transit

KEOLIS TRANSIT AMERICA
Greensboro
01.2019 - 07.2020
  • Directed daily transit operations, including scheduling, service delivery, and regulatory compliance.
  • Implemented process enhancements that improved route efficiency and increased on-time performance.
  • Established KPI-driven monitoring systems to evaluate productivity and service quality.
  • Strengthened collaboration between Maintenance and Paratransit divisions to resolve operational bottlenecks.

Supervisor Team Lead, Operations

TRANSDEV NORTH AMERICA, INC.
Greensboro
02.2008 - 12.2019
  • Led fixed-route transportation operations with a focus on safety, compliance, and customer service excellence.
  • Mentored supervisory and frontline staff, fostering a culture of accountability and continuous improvement.
  • Developed scheduling systems that optimized labor utilization and reduced overtime.
  • Leveraged performance metrics to identify trends, resolve issues, and drive operational improvements.

Education

Bachelor of Applied Science - Business Administration & Management

Winston-Salem State University
Winston-Salem
12-2007

Associate of Applied Science - Marketing & Retailing

Forsyth Technical Community College
Winston-Salem, NC
12-1996

Skills

  • Operational strategy and optimization
  • Multi-site leadership
  • Budgeting and cost control
  • Vendor and contract management
  • KPI analysis
  • Stakeholder relations
  • Safety and compliance assurance
  • Team development planning
  • Continuous improvement

Executive Value Proposition

A forward-thinking operations executive who elevates organizational performance by aligning people, processes, and systems. Known for operational clarity, strategic execution, and building cultures where teams thrive and results accelerate.

Core Leadership Competencies

  • Operational Strategy
  • Organizational Optimization
  • Multi-Site Operations Leadership
  • Budgeting & Cost Control
  • Vendor & Contract Management
  • KPI & Performance Analysis
  • Client & Stakeholder Relations
  • Safety, Quality & Compliance Assurance
  • Team Development & Succession Planning
  • Change & Continuous Improvement

Timeline

Work Order & Service Coordinator

HOUSING AUTHORITY OF THE CITY OF HIGH POINT
09.2024 - 01.2026

Assistant Account Manager, Janitorial Operations

THE BUDD GROUP
07.2021 - 09.2024

Operations Lead, Fixed Route Transit

KEOLIS TRANSIT AMERICA
01.2019 - 07.2020

Supervisor Team Lead, Operations

TRANSDEV NORTH AMERICA, INC.
02.2008 - 12.2019

Bachelor of Applied Science - Business Administration & Management

Winston-Salem State University

Associate of Applied Science - Marketing & Retailing

Forsyth Technical Community College
JAMES L. LYERLY, JR