James Lawson
King
Summary
An ambitious, highly self-motivated individual with the mindset to proceed and succeed. I'm currently looking for a job where I can develop my skills, with a mutual progression for both parties. I want a place where I can grow and learn new things, share new ideas, and have a proactive mindset for individuals, as well as the company. I feel confident in my own abilities and have the ability to retain information.
Overview
11
11
years of professional experience
Work History
Bartender Supervisor
Stonegate Pub
London
09.2017 - 04.2021
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed cost controls methods to reduce waste and maximize profits.
- Conducted inventory of supplies, liquor and beer.
- Maintained accurate records of sales transactions using point-of-sale system.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Bartender Supervisor
Greene King
London
03.2014 - 08.2017
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed cost controls methods to reduce waste and maximize profits.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
Bar Manager
PJS
06.2013 - 02.2014
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
IT Technician
Brackenbury primary school
London
09.2012 - 05.2013
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
Bartender
Eclectic bars
London
05.2011 - 05.2013
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Greeted frequent visitors by name and explained new promotions.
- Provided drink suggestions to customers based on their preferences.
Youth and School Football Coach
Arsenal FC
London
09.2010 - 03.2012
- Directed weekly film sessions to review opponents' tendencies and highlight areas of improvement for own team.
- Conducted regular performance reviews with players to set goals and track progress.
- Engaged with fans and the community to build support and foster team spirit.
- Collaborated with assistant coaches to develop and implement training drills.
- Prepared detailed postgame reports highlighting key moments from contests along with statistical analysis of performances.
- Managed equipment inventory ensuring that all items are properly maintained according to safety standards.
- Developed training and exercise programs to meet individual requirements and team play strategies.
Education
Personal Trainer - Athletic Training
Focus Fitness
London06-2015
CompTia + - IT Network Security
West London Academy
London09-2011
Level 1,2,3 - Football Coaching
FA (Football Association)
London03-2011
Sports Science - Biological Sciences
College of West London
London04-2010
High School Diploma -
Phoenix High School
London05-2009
Skills
- Inventory management
- Cost control
- Point of sale
- Staff training
- Customer service
- Team leadership
- Problem solving
- Safety compliance
- Effective communication
- Quality assurance
- Complaint handling
- Workplace safety
- Team motivation
- Team training and development
- Time management
- Calm under pressure
- Attention to detail
- Problem resolution
Timeline
Bartender Supervisor
Stonegate Pub
09.2017 - 04.2021
Bartender Supervisor
Greene King
03.2014 - 08.2017
Bar Manager
PJS
06.2013 - 02.2014
IT Technician
Brackenbury primary school
09.2012 - 05.2013
Bartender
Eclectic bars
05.2011 - 05.2013
Youth and School Football Coach
Arsenal FC
09.2010 - 03.2012
Personal Trainer - Athletic Training
Focus Fitness
CompTia + - IT Network Security
West London Academy
Level 1,2,3 - Football Coaching
FA (Football Association)
Sports Science - Biological Sciences
College of West London
High School Diploma -
Phoenix High School