James Jorgenson
Salisbury
Summary
Customer-focused professional with 10+ years of experience in logistics, delivery operations, and client support. Proven ability to manage schedules, resolve customer issues, and communicate effectively in fast-paced environments. Highly dependable and detail-oriented with a strong track record of working independently and maintaining high service standards. Seeking a remote customer service, dispatch, or operations role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self-Employed
11.2022 - Current
- Manage daily customer interactions, ensuring timely delivery and high satisfaction
- Resolve delivery issues and customer concerns in real-time
- Coordinate routes and schedules to maximize efficiency and meet deadlines
- Operate independently while maintaining consistent performance standards
- Verified accuracy of all deliveries against order forms.
Route Driver
AirGas
04.2021 - 11.2022
- Delivered products while providing high-level customer service
- Communicated with dispatch to coordinate schedules and resolve delays
- Maintained accurate documentation and completed all required reporting
- Addressed and resolved customer concerns to maintain strong relationships
- Operated delivery vehicle in compliance with safety regulations and company policies
Worship Leader
New Life Fellowship Church
03.2021 - 09.2022
- Led and coordinated teams, managing schedules and planning weekly services
- Communicated effectively with leadership and team members
- Organized volunteers and ensures smooth execution of events
- Demonstrated leadership, adaptability, and public communication skills
Truck Driver
Linen King
06.2020 - 02.2021
- Completed deliveries on schedule while maintaining compliance and safety
- Provided consistent customer service during all client interactions
- Maintained logs, records, and documentation accurately
- Resolved delivery issues efficiently to prevent delays
Truck Driver
Mid-Am Building Supply
02.2018 - 06.2020
- Coordinated delivery schedules and optimized routes
- Communicated with customers regarding timing and service updates
- Maintained shipment records and ensured accurate documentation
- Worked independently to meet tight deadlines
Truck Driver
Gully Transportation
06.2016 - 02.2018
- Managed freight deliveries and maintained customer relationships
- Verified shipment accuracy and resolved discrepencies
- Communicated delays and updates clearly with customers and team
- Demonstrated strong independent ethic and reliability
Box Truck Driver
Grand Avenue Produce
04.2015 - 05.2016
- Delivered goods while maintaining strong customer service standards
- Verified documentation and ensured accuracy of all deliveries
- Resolved delivery challenges and customer concerns
Veterinarian Assistant / Assistant Manager
Bell Animal and Bird Hospital
01.2007 - 02.2015
- Managed client communications via phone and in person
- Scheduled appointments and maintained detailed records
- Provided customer education and support
- Handled administrative and clerical responsibilities
Education
Certificate of Completion - Truck Dispatch
LearnDispatch
Online03-2026
CDL Class A -
Phoenix Driving School
Phoenix, AZ02-2015
High School Diploma -
Macon R-1
Macon, MO05-2005
Skills
- Customer Service (Phone, Email)
- Dispatch & Route Coordination
- Scheduling & Time Management
- Problem Resolution & Conflict Handling
- Data Entry & Recordkeeping
- Communication & Relationship Building
- Independent / Remote Work Readiness
- Microsoft Excel & Word
Certification
- Hazmat & Tanker Endorsement
- Forklift Certification
Timeline
Delivery Driver
Self-Employed
11.2022 - Current
Route Driver
AirGas
04.2021 - 11.2022
Worship Leader
New Life Fellowship Church
03.2021 - 09.2022
Truck Driver
Linen King
06.2020 - 02.2021
Truck Driver
Mid-Am Building Supply
02.2018 - 06.2020
Truck Driver
Gully Transportation
06.2016 - 02.2018
Box Truck Driver
Grand Avenue Produce
04.2015 - 05.2016
Veterinarian Assistant / Assistant Manager
Bell Animal and Bird Hospital
01.2007 - 02.2015
Certificate of Completion - Truck Dispatch
LearnDispatch
CDL Class A -
Phoenix Driving School
High School Diploma -
Macon R-1