James Jennings
Charlotte
Summary
Actively seeking employment where i can optimize my skills to contribute to a company. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Iqor
Charlotte
11.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted with turning service on and off.
- Answered customer inquiries and provided accurate information regarding products and services.
Tax Preparer/Customer Service Representative
Gomillion Tax Service
Charlotte
12.2018 - 10.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
Manager
BuildingthreetruckingLLC
Charlotte
08.2015 - 10.2018
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Consistently met company and department objectives within budget and time constraints.
- Utilized ordering, tracking and billing systems and associated processes.
- Established strategies to address changing market environments and Internet technology.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
- Identified opportunities to reduce cost and improve productivity.
Education
Associate of Applied Science - Business Administration
Westchester Community College
Valhalla, NY06.1993
Skills
- Strategic planning
- Relationship building
- Customer service
- Issue and conflict resolution
- Data evaluation
- High-energy attitude
- Quality control
- Senior leadership support
- Billing management
- Technical support
- Time management
Education and Training
other
Timeline
Customer Service Representative
Iqor
11.2021 - Current
Tax Preparer/Customer Service Representative
Gomillion Tax Service
12.2018 - 10.2022
Manager
BuildingthreetruckingLLC
08.2015 - 10.2018
Associate of Applied Science - Business Administration
Westchester Community College
Similar Profiles
Kelceona BarberKelceona Barber
Call Center Customer Service Representative at IqorCall Center Customer Service Representative at Iqor
Christina JacksonChristina Jackson
Benefits Administrator at IqorBenefits Administrator at Iqor
Naquesia LewisNaquesia Lewis
Customer Service Representative at IqorCustomer Service Representative at Iqor
Sitshengisiwe RuzibeSitshengisiwe Ruzibe
Program Officer at Pangaea ZimbabweProgram Officer at Pangaea Zimbabwe
Kate WillettKate Willett
Territory Sales Manager at Ole Smoky DistilleryTerritory Sales Manager at Ole Smoky Distillery