Summary
Overview
Work History
Education
Skills
Timeline
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James Hopkins

Willow Springs

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

25
25
years of professional experience
2000
2000
years of post-secondary education

Work History

Team Leader/Shift Supervisor

RTI International
Durham
08.2005 - 03.2025
  • Led cross-functional teams to enhance project collaboration and communication.
  • Coordinated project timelines and deliverables for multiple research initiatives.
  • Facilitated team meetings to align goals and address challenges effectively.
  • Supervised team members to ensure compliance with company policies and procedures.
  • Mentored junior staff on best practices and professional development strategies.
  • Developed training materials to improve team efficiency and knowledge sharing.
  • Implemented process improvements to streamline workflows across diverse projects.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Security Forces Journeyman

United States Air Force, USAF
Valdosta
01.2002 - 01.2003
  • Monitored facility security and ensured safety protocols were followed.
  • Conducted regular patrols to deter potential security breaches.
  • Responded promptly to alarms and emergencies following established procedures.
  • Collaborated with law enforcement during investigations and incident management.
  • Trained junior personnel on security practices and emergency response techniques.
  • Maintained detailed reports of daily activities and incidents for review.
  • Implemented safety drills to prepare staff for emergency situations.
  • Performed patrols of assigned areas to detect unauthorized activities and enforce safety regulations.
  • Inspected buildings, grounds, vehicles, and equipment for compliance with applicable laws and regulations.
  • Operated weapons systems including firearms and nonlethal devices.
  • Participated in drills to practice response protocols for different scenarios.
  • Developed plans for responding to various types of threats or emergencies.
  • Supervised subordinate staff members in the performance of their duties.
  • Prepared detailed reports regarding investigations and incident responses.
  • Conducted risk assessments of facilities, equipment, and personnel to identify potential threats or vulnerabilities.
  • Enforced access control policies in accordance with established regulations.
  • Investigated suspicious activity or incidents reported by personnel or detected during patrols.
  • Interacted with local law enforcement agencies on matters relating to security operations.
  • Coordinated with other military units on joint security operations.
  • Responded to emergency situations involving security issues such as break-ins or disturbances.
  • Implemented physical security measures such as locks, alarms, barriers, and lighting systems.
  • Answered non-emergency and emergency calls for assistance.
  • Organized, processed and disseminated information via two-way radio.
  • Patrolled via motorized vehicles, all-terrain vehicles and walking.
  • Applied extensive training in law enforcement and combat tactics to protect stateside bases.

Security Forces Member

United States Air Force, USAF
Colorado Springs
04.2000 - 01.2002
  • Patrolled designated areas to ensure safety and security of personnel and property.
  • Responded to emergencies, providing immediate assistance and coordinating with first responders.
  • Monitored surveillance systems to detect suspicious activities and potential threats.
  • Conducted inspections of facilities to identify security vulnerabilities and recommend improvements.
  • Collaborated with local law enforcement during incidents requiring additional support or investigation.
  • Enforced regulations by issuing citations for violations of security policies or procedures.
  • Maintained accurate logs of incidents, patrols, and safety inspections for record-keeping purposes.
  • Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
  • Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
  • Detected and reported unauthorized personnel and activities.
  • Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
  • Answered non-emergency and emergency calls for assistance.
  • Compiled detailed reports documenting all relevant aspects of security operations.
  • Organized, processed and disseminated information via two-way radio.
  • Ensured compliance with applicable regulations governing the use of force by security personnel.
  • Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
  • Applied extensive training in law enforcement and combat tactics to protect stateside bases.

Education

Criminal Justice

Wake Technical Community College
Raleigh, NC
08.2003 - 12.2003

Garner Senior High
Garner, NC

Community College of The Air Force
Montgomery, AL

Skills

  • Project management
  • Team leadership
  • Process improvement
  • Training development

Timeline

Team Leader/Shift Supervisor

RTI International
08.2005 - 03.2025

Criminal Justice

Wake Technical Community College
08.2003 - 12.2003

Security Forces Journeyman

United States Air Force, USAF
01.2002 - 01.2003

Security Forces Member

United States Air Force, USAF
04.2000 - 01.2002

Garner Senior High

Community College of The Air Force

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James Hopkins