Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Awards
Generic

James Hamilton

Newport

Summary

Dynamic and results-driven Supervisor with a proven track record at McDonald's, recognized for developing management teams and achieving high customer satisfaction. Expert in operations management and coaching, consistently maintaining top sanitation standards while fostering a positive workplace culture. Committed to meeting financial targets and enhancing team performance.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervisor

Mc Donald's
10.2001 - 04.2024
  • Promoted to shift manager and assistant manager after 3 months of being a crew member, promoted to GM in 2004, and promoted to supervisor August 2017.
  • As a GM, developed and elevated 3 assistant managers to become GM.
  • Maintained a 95% and above sanitation grade as GM and supervisor and also ensured all food safety procedures were followed daily.
  • Throughout my career, implemented, followed up with team the importance of fast, accurate, friendly, and clean KPI's and taking pride in operations to ensure customer satisfaction.
  • As both supervisor and GM, understanding the importance of soft skills towards all employees at the restaurant to promote a positive culture.
  • Properly trained new hires and current staff to keep retention levels high.
  • Consistently met food/labor and P&L targets as GM. As a supervisor, guided GM;s and their team to achieve these goals as well.
  • Maintained all equipment so employee moral stays confident when working and to deliver gold standard service.

Education

High School Diploma -

East Carteret High School
Beaufort NC

Skills

  • Goal oriented
  • Developed management team
  • Customer service
  • Policy and procedure reinforcement
  • Safety and security
  • Coaching and mentoring
  • Inventory management
  • Operations management
  • Adaptability and flexibility

Accomplishments

  • Supervised team of 200 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved growth in sales monthly by effective training and follow-up.

Certification

  • Achieved educator of Leadership Transition for new managers and Shift Into Overdrive for all managers to promote a smooth running shift.

Timeline

Supervisor

Mc Donald's
10.2001 - 04.2024

High School Diploma -

East Carteret High School

Awards

  • Won Outstanding GM of the year award in 2015 and 2016.
  • I was featured in the local newspaper and received a customized jacket in 2015.
  • Received a plaque in 2016.


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James Hamilton