James Gee Jr.
Charlotte
Summary
Dynamic leader with proven expertise in inventory management and exceptional customer service, honed at AT&T. Skilled in mentoring and driving teams towards achieving sales targets, with a keen focus on business development and customer satisfaction. Demonstrates a strong ability to analyze sales data and market trends, leading to a significant increase in customer engagement and loyalty. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
AT&T
Monroe/Gastonia
07.2023 - Current
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Delegated work to staff, setting priorities and goals.
Retail Sales Consultant
AT&T
Charlotte
05.2018 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Sports Science & Fitness Management
North Carolina A&T State University
Greensboro, NC06-2018
Skills
- Sales analysis
- Inventory management
- Customer service
- Employee training
- Team leadership
- Sales forecasting
- Scheduling coordination
- Staff management
- Business development
- Customer service management
- Mentoring and coaching
Accomplishments
- 100%+ overall store attainment 2023 (Assistant Store Manager)
- 100%+ overall store attainement 2024 (Assistant Store Manager)
Timeline
Assistant Store Manager
AT&T
07.2023 - Current
Retail Sales Consultant
AT&T
05.2018 - Current
Bachelor of Science - Sports Science & Fitness Management
North Carolina A&T State University
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