James Elswick
Matthews
Summary
Dynamic Wholesale Parts Manager with proven success at Hilbish Ford, enhancing workflow efficiency and customer satisfaction. Expert in inventory management and vendor relations, I excel in optimizing operations and fostering strong client relationships. My initiative-taking approach and exceptional communication skills drive results in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Wholesale Parts Manager
Hilbish Ford
01.2024 - Current
- Controlled daily parts program activities to improve sales and inventory management.
- Coordinated with vendors to optimize delivery schedules and fulfill customer demands.
- Assisted customers in identifying and sourcing required parts efficiently.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Maintained strong relationships with clients through effective communication and support.
- Provided technical assistance to customers regarding product selection and installation.
- Supervised team members to improve workflow efficiency and meet operational goals.
- Managed accounts receivable processes including invoicing customers accurately and collecting payments promptly.
Wholesale Parts Specialist
Capital Automotive Group
01.2023 - 01.2024
- Guided customers in selecting automotive parts tailored to their specific needs, enhancing satisfaction.
- Processed orders and coordinated with suppliers to ensure timely deliveries, supporting efficient operations.
- Maintained detailed records of parts transactions and inventory adjustments.
- Addressed customer inquiries about parts specifications and compatibility, facilitating informed purchasing decisions.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
Wholesale Parts Manager
Mark Ficken Ford Lincoln
01.2021 - 01.2023
- Coordinated with suppliers for timely procurement of parts.
- Developed relationships with vendors to negotiate favorable terms.
- Guided customers to identify and source required parts, enhancing overall efficiency.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Created communication channels between departments to improve collaboration and information flow.
- Audited invoices for accuracy prior to payment processing.
- Formulated strategies to enhance customer satisfaction ratings, leveraging insights from feedback surveys.
- Assisted customers with selecting appropriate parts based on their needs.
- Provided technical assistance to customers regarding product selection and installation.
Wholesale Parts Advisor
Crossroads Ford Indian Trail
01.2019 - 01.2021
- Advised customers on parts selection and compatibility, ensuring informed purchasing decisions.
- Processed customer orders and kept precise order records to support timely fulfillment.
- Organized parts display to improve accessibility and streamline customer shopping experience.
Suppression Sales Rep
Fire Control Systems
01.2019 - 12.2019
- Showcased product features and benefits to effectively engage potential customers.
- Cultivated relationships with clients to identify and address fire safety needs.
- Established key customer relationships that contributed to increased sales.
- Managed customer inquiries and provided timely support for product issues.
- Collaborated with team members to enhance sales strategies and techniques.
- Maintained accurate records of customer interactions and sales activities.
Drummer
Hickory Grove Baptist Church
01.1997 - 01.2019
- Performed rhythmic accompaniment for worship services and special events.
- Engaged congregation with dynamic drumming, fostering a vibrant worship atmosphere.
- Collaborated with music team to craft musical arrangements that enhanced worship experiences.
- Adapted playing style to suit different genres of worship music.
- Mentored younger musicians in church band, promoting skill development and teamwork.
- Adapted to new songs, concepts and arrangements quickly and professionally.
- Maintained percussion instruments to ensure optimal sound quality.
- Adjusted drum heads and hardware for optimal performance.
- Keep time accurately during performance and practice sessions.
Outside Sales Representative
NAPA Auto Parts
01.2018 - 12.2018
- Cultivated customer relationships through regular visits and tailored service.
- Informed customers about product features and benefits to improve purchasing decisions.
- Conducted product demonstrations to showcase new arrivals and best-sellers.
- Addressed customer inquiries and issues promptly to maintain high satisfaction.
- Attended trade shows to network and promote NAPA Auto Parts offerings.
Suppression Sales Rep
Simplex Grinnell
01.2008 - 01.2018
- Developed strong relationships with clients to understand their fire safety needs.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Demonstrated product features and benefits to potential customers effectively.
- Collaborated with team members to enhance sales strategies and techniques.
- Conducted regular follow-ups with prospects to expedite deal closures and enhance customer engagement.
- Negotiated pricing contracts with customers to align with market trends and client expectations.
- Managed customer inquiries and provided timely support for product issues.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided technical support for customers using the company's products or services.
- Maintained detailed records of customer interactions and sales activities to support follow-up and relationship management.
- Analyzed customer feedback to improve products and services.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Organized client visits, presentations, product demonstrations and trade shows.
Mortgage Loan Counselor
Wachovia Mortgage
01.2007 - 01.2008
- Guided clients through loan application process, ensuring adherence to policies and expediting approvals.
- Evaluated borrower creditworthiness through thorough documentation review.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Identified tailored solutions for customers with credit challenges, enhancing their loan eligibility.
- Communicated loan terms and conditions clearly to customers and stakeholders.
- Collaborated with underwriters to expedite loan approval processes effectively.
- Maintained up-to-date knowledge of industry regulations and lending practices.
- Educated clients on financial literacy, empowering informed borrowing decisions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted clients in understanding loan products and services available.
Broker Coordinator
Wilmington Finance
01.2004 - 01.2007
- Coordinated communication between brokers and clients, facilitating smooth transactions.
- Managed documentation for loan applications and broker agreements efficiently.
- Monitored compliance with industry regulations and internal guidelines consistently.
- Organized and maintained digital files for quick access to broker information.
- Collaborated with cross-functional teams to streamline operational processes, enhancing workflow efficiency.
- Responded promptly to broker inquiries regarding system access or account issues.
Loan Officer
North Carolina Mortgage Funding
01.2003 - 01.2004
- Guided clients in selecting tailored loan products to meet specific financial goals.
- Evaluated loan applications to determine borrower eligibility and risk.
- Facilitated communication between clients and underwriting teams for clear information flow.
- Organized loan closings by coordinating schedules with all parties involved.
- Educated clients about mortgage processes, terms, and potential impacts of loans.
- Collaborated with real estate agents to streamline property financing transactions.
- Informed customers about diverse loan products and credit options to support informed decision-making.
- Cultivated relationships with potential customers to drive loan business growth.
- Delivered high levels of customer service to facilitate smooth processes.
Technician Counter Sales
Lake Norman Ford
01.2001 - 01.2003
- Delivered technical advice on parts compatibility and installation procedures to assist customers effectively.
- Managed parts inventory to ensure availability for timely vehicle repairs.
- Ensured inventory accuracy through regular stock checks and updates to support efficient operations.
- Coordinated with suppliers for timely delivery of parts and supplies, enhancing service readiness.
- Coordinated with service technicians to fulfill special order requests promptly.
- Replaced defective components promptly to maintain vehicle performance.
- Maintained a clean and organized workshop environment for effective operations.
- Kept sales and counter areas organized and clean to give positive a positive first impression to visitors and customers.
Assistant Parts Manager
Sam Johnson Lincoln Mercury
01.1995 - 01.2001
- Managed inventory levels for parts and accessories, ensuring optimal stock availability.
- Coordinated with suppliers for timely delivery of automotive parts to support operations.
- Maintained accurate records of parts transactions and stock levels to facilitate inventory control.
- Controlled daily parts program activities to improve sales and inventory management.
- Trained new staff on parts management systems and procedures.
- Communicated with customers to address inquiries about parts availability.
- Collaborated with sales team to promote new parts and accessories offerings.
- Resolved customer complaints in a professional manner.
Assistant Parts Manager
Jeff Morris Subaru/Suzuki
01.1994 - 01.1995
- Managed inventory levels for parts and accessories, ensuring optimal stock availability.
- Coordinated with suppliers for timely delivery of automotive parts, supporting service efficiency.
- Maintained accurate records of parts transactions and stock levels to facilitate inventory audits.
- Supported service department by providing necessary parts for repairs.
- Communicated with customers to address inquiries about parts availability.
- Collaborated with sales team to promote new parts and accessories offerings.
- Received and inspected returned parts for quality assurance.
Parts Counter Sales
NAPA Auto Parts
01.1988 - 01.1994
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer inquiries efficiently, ensuring their requests were met promptly.
- Assessed customer needs quickly during interactions.
- Engaged customers in conversation, utilizing effective interpersonal skills to foster positive relationships.
- Suggested innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service / Sales Representative
Turnpike Ford
01.1983 - 01.1988
- Guided customers in selecting vehicles tailored to their needs and preferences, enhancing customer satisfaction.
- Handled customer inquiries via phone, email, and in-person, ensuring timely and effective communication.
- Organized workspace to create a welcoming environment, contributing to a positive customer experience.
Education
General Studies -
Sherman High School
Seth, WVMusic Education - K-12
Marshall University
Huntington, WVSkills
- Inventory management
- Parts identification
- Order processing
- Parts distribution
- Invoice processing
- Returns processing
- Stock management
- Warehouse operations
- Logistics management
- ERA Ignite Experience
- CDK Experience
- Dealer Track Experience
- OPS Proficient
- CCC Proficient
- Collision Link Proficient
- Repair Link Proficient
- Computer proficiency
- Microsoft proficiency
- Customer relationship management
- Sales forecasting
- Vendor relations
- Vendor engagement
- Coordinating paperwork
- Reviewing deliveries
- Workflow optimization
- Team leadership
- Problem solving
- Customer service
- Effective communication
- Coordinating paperwork
- Vendor engagement
Volunteer Experience
- Student Ministry – Hickory Grove Baptist Church
- Hearts and Hammers – Hickory Grove Baptist Church
- Hickory Grove Baptist Church Music Ministry
- One Voice Ministries
References
- Bob Mandalke, 815-276-3412
- Todd Smith, 704-492-4676
- Darren Leong, 704-830-7477
Awards
- 100% Sales Club, 2009-2017, Simplex Grinnell
- Pinnacle Award Winner, 2012-2014, Simplex Grinnell
Languages
English
Native/ Bilingual
Timeline
Wholesale Parts Manager
Hilbish Ford
01.2024 - Current
Wholesale Parts Specialist
Capital Automotive Group
01.2023 - 01.2024
Wholesale Parts Manager
Mark Ficken Ford Lincoln
01.2021 - 01.2023
Wholesale Parts Advisor
Crossroads Ford Indian Trail
01.2019 - 01.2021
Suppression Sales Rep
Fire Control Systems
01.2019 - 12.2019
Outside Sales Representative
NAPA Auto Parts
01.2018 - 12.2018
Suppression Sales Rep
Simplex Grinnell
01.2008 - 01.2018
Mortgage Loan Counselor
Wachovia Mortgage
01.2007 - 01.2008
Broker Coordinator
Wilmington Finance
01.2004 - 01.2007
Loan Officer
North Carolina Mortgage Funding
01.2003 - 01.2004
Technician Counter Sales
Lake Norman Ford
01.2001 - 01.2003
Drummer
Hickory Grove Baptist Church
01.1997 - 01.2019
Assistant Parts Manager
Sam Johnson Lincoln Mercury
01.1995 - 01.2001
Assistant Parts Manager
Jeff Morris Subaru/Suzuki
01.1994 - 01.1995
Parts Counter Sales
NAPA Auto Parts
01.1988 - 01.1994
Customer Service / Sales Representative
Turnpike Ford
01.1983 - 01.1988
General Studies -
Sherman High School
Music Education - K-12
Marshall University