James Ellis
Rougemont
Summary
Experienced Service Technician with over 20 years in technical support and emergency response. Led training initiatives and collaborated with safety teams to ensure compliance and uphold safety standards. Committed to enhancing operational efficiency and client relationships through effective solutions and team collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Technician
Enbridge
Durham
02.2005 - Current
- Respond to emergency gas leak calls, and customer service requests in a safe and timely manner
- Investigate gas leaks using specialized detection equipment and implement corrective actions
- Install, inspect, repair, and replace residential and commercial gas meters
- Troubleshoot gas service issues and restore service while maintaining regulatory compliance
- Educate customers on gas safety procedures and appliance operations
- Complete detailed service reports, work orders, regulatory documentation
- Participated in on-call rotations and emergency response, ensuring timely service restoration
- Maintain compliance with company safety standards, OSHA requirements, and Industry best practices
- Facilitated communication between fire departments and the company for 15+ years
- Led backing training program for 10 years, enhancing team readiness
- Serviced on the local, and regional safety teams
Education
High School Diploma -
Person High School
Roxboro, NC06-2003
UNC Pembroke
Pembroke, NC06-2026
Skills
- Natural Gas Distribution Systems
- Leak Investigation & Repair
- Gas Meter Installation & Maintenance
- Emergency Response Operation
- Service Line Inspections & Repair
- Pressure Testing
- Customer Service Excellence
- Safety & Regulatory Compliance
- Damage Prevention
- Work Order Management
- Appliance Troubleshooting
- OSHA & DOT Compliance
- Team Collaboration
Certification
- Operator Qualification (OQ) Certified
- OSHA Safety Training
- DOT Compliance Training
- Smith Driving School Certified
Timeline
Service Technician
Enbridge
02.2005 - Current
High School Diploma -
Person High School
UNC Pembroke