James Davenport
Jacksonville
Summary
Resourceful Field Service Representative with background managing and resolving complex customer issues. Skilled in maintaining strong customer relationships, troubleshooting equipment, and coordinating service schedules. Demonstrated ability to enhance operational efficiency while ensuring compliance with industry standards and regulations. Known for contributing to team success through hard work, attention to detail, and problem-solving skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Field Service Representative
Boeing
Jacksonville
01.2018 - 12.2024
- Trained customers on proper operation of their equipment after repairs were completed.
- Provided on-site training for new employees as required.
- Developed strong relationships with clients by providing excellent customer service.
- Investigated complex technical issues and provided appropriate solutions.
- Provided technical support and troubleshooting assistance to customers in the field.
- Assisted in the development of new processes and procedures related to field service operations.
Aviation Structural Mechanic
United States Marine Corps, USMC
Jacksonville
07.1991 - 07.2017
- Replaced defective parts on aircraft frames using hand tools and power tools.
- Ensured that safety regulations are followed at all times while performing repair or maintenance tasks.
- Reviewed work orders and discussed with supervisors.
- Interpreted and followed technical manuals, blueprints, and schematics for maintenance procedures.
- Trained junior mechanics in aircraft structural maintenance techniques and safety protocols.
Education
Associate of Applied Science - Sustainable Agriculture
Lenoir Community College
Kinston, NC05-2025
Associate of Applied Science - Agricultural Education
Lenoir Community College
Kinston, NC05-2025
High School Diploma -
Gaffney Senior High School
Gaffney, SC06-1991
Bachelor of Science - Agricultural Education
North Carolina A&T State University
Greensboro, NCSkills
- Customer service
- Technical training
- Following safety practices
- Decision-making
- Interpersonal skills
- Organizational skills
Certification
- Diploma in Sustainable Agriculture, May 2025
- Certificates in Basic Sustainable Agriculture & Agriculture Business, May 2025
- NC Teaching License Eligible (pending application)
Timeline
Field Service Representative
Boeing
01.2018 - 12.2024
Aviation Structural Mechanic
United States Marine Corps, USMC
07.1991 - 07.2017
Associate of Applied Science - Sustainable Agriculture
Lenoir Community College
Associate of Applied Science - Agricultural Education
Lenoir Community College
High School Diploma -
Gaffney Senior High School
Bachelor of Science - Agricultural Education
North Carolina A&T State University
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