Summary
Overview
Work History
Skills
Timeline
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James Cox

Lawndale,NC

Summary

Dedicated worker with excellent research, time management and problem solving skills. Psychology Graduate (Bachelor's). Experience in hospital settings. Track record of providing compassionate patient care and de-escalation. Extensive experience with communication and teamwork skills. Dedicated to continuous learning and professional development with over four years in the psychology field in multiple roles. Long-standing and current experience with Doctor Stacie Camp Bennett, Ph.D., LPCS, LCAS, CCSI.

Overview

12
12
years of professional experience

Work History

Psychiatric Technician

Atrium Health
04.2020 - Current
  • Crisis Intervention
  • Detail-oriented observation and listening skills
  • Maintained a therapeutic and safe environment for patients
  • Assisted in patient group sessions
  • Fast-paced and often unpredictable setting
  • Maintained patient documentation
  • Implemented behavior modification strategies based on individual patients.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.

Clerical Assistant

Stacie Bennett
11.2016 - Current
  • Maintained clean reception area, including lounge and associated areas
  • Greeted numerous visitors, including clients, vendors and interview candidates
  • Opened and properly distributed incoming mail
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Directed guests and routed deliveries and courier services
  • Managed office supplies, vendors, organization and upkeep
  • Ordered and distributed office supplies while adhering to fixed office budget
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

Maintenance

Hampton Inn & Suites Shelby
05.2015 - 08.2017
  • Conducted preventive and corrective maintenance on bearings, pumps, shafts and fans
  • Documented all maintenance and repairs
  • Served as first responder for all facility and equipment issues
  • Maintained facility grounds
  • Cleaned and buffed tile floors using industrial cleaning equipment
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
  • Properly labeled and diluted all cleaning solutions
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules

Technical Support

Self
07.2012 - 06.2014
  • Installed software, modified and repaired hardware and resolved technical issues
  • Identified and solved technical issues with variety of diagnostic tools
  • Entered commands and observed system function to verify correct operations and detect errors
  • Maintained records of daily data communication transactions, problems and remedial actions taken
  • Trained users in proper use of hardware or software

Skills

  • Detail-oriented
  • Conscientious
  • Problem solving
  • Excellent team player and community building
  • Billing and Invoicing
  • De-escalation
  • Scheduling and calendar management
  • Strategic Planning
  • Data Collection
  • Customer Service
  • Technical Support
  • Documentation
  • Research
  • Data Analysis

Timeline

Psychiatric Technician

Atrium Health
04.2020 - Current

Clerical Assistant

Stacie Bennett
11.2016 - Current

Maintenance

Hampton Inn & Suites Shelby
05.2015 - 08.2017

Technical Support

Self
07.2012 - 06.2014

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James Cox