James Collins
Tobaccoville
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing hardware and software support to users and developing and implementing technical solutions.
Overview
9
9
years of professional experience
Work History
IT Technical Support Representative
CR Legal Team
09.2022 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
To-Go Lead
Food Lion
09.2020 - 09.2022
- As To-Go Lead my responsibilities include working in excel frequently to review data and trends from previous weeks for my department
- I then use the data to accurately schedule help when making the schedule for my employees
- I use problem solving skills daily to assist employees and customers with technical difficulties they are experiencing when placing or shopping orders
Accounting Lead
Food Lion
06.2017 - 09.2020
- As Accounting Lead my responsibilities include training all new employees and accounting leads, assisting and directing cashiers, assisting with lottery machines, keeping the store organized, count the tills when the store closes, account for all cash in the store
- I was also responsible for our phone lines where I managed and facilitated over 20 calls a day with customers, vendors, and staff
Sales Associate
Food Lion
07.2016 - 06.2017
- I worked at the cash register and provided excellent customer service and hospitality with a friendly and helpful attitude while checking people out, ensuring they had a pleasant experience and would return to our store
- While doing this I was also cross trained for an Accounting Lead position
Education
High School diploma -
North Forsyth High school
Winston-Salem, NCAssociate of Applied Science - IT Technical Support And Services
FORSYTH TECHNICAL COMMUNITY COLLEGE
SILAS CREEK, WINSTON SALEM, NC05-2022
Skills
Proficient in:
- Microsoft Office
- Microsoft Excel
- Ticketing systems
- Active directory
- Remote assistance
- Application support
- Problem resolution
- Staff education and training
- Technical support
Timeline
IT Technical Support Representative
CR Legal Team
09.2022 - Current
To-Go Lead
Food Lion
09.2020 - 09.2022
Accounting Lead
Food Lion
06.2017 - 09.2020
Sales Associate
Food Lion
07.2016 - 06.2017
High School diploma -
North Forsyth High school
Associate of Applied Science - IT Technical Support And Services
FORSYTH TECHNICAL COMMUNITY COLLEGE
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