James Clontz
Apex
Summary
Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Professional
Jefferson Apartment Group
Apex
05.2024 - Current
- Managed a portfolio of XX residential properties, ensuring high occupancy rates and tenant satisfaction.
- Developed and executed marketing strategies that increased property inquiries by XX%.
- Performed applicant screenings, reducing delinquent payments by XX%.
- Negotiated lease agreements with an average renewal rate of XX%.
- Coordinated move-in/move-out processes and resolved resident requests promptly.
Leasing Professional
Bell Partners Inc.
Apex
10.2023 - 05.2024
- Increased property inquiries by XX% through targeted marketing.
- Conducted screenings reducing delinquent payments by XX%.
- Managed XX residential properties with high occupancy and resident satisfaction.
- Led tours, handled leasing documentation, and coordinated service requests.
Leasing Consultant
BH Management Services
Cary
05.2023 - 09.2023
- Guided tours, qualified applicants, and prepared leasing documents.
- Collected payments and fees; supported resident communication.
- Oversaw community facilities and built strong rapport with tenants.
Front Desk Receptionist
The Umstead Hotel & Spa
Cary
03.2023 - 05.2023
- Provided Forbes-standard hospitality services and guest support.
Hotel Operations Manager
Spring Hill Suites
Apex
10.2022 - 02.2023
- Coordinated daily hotel operations to ensure a seamless guest experience.
- Supervised and trained front desk staff to enhance service quality and efficiency.
- Conducted regular inspections of hotel facilities to maintain high cleanliness and safety standards.
- Implemented guest feedback mechanisms to identify areas for service improvement.
Front Desk Agent
Candlewood Suites
Apex
04.2021 - 10.2022
- Checked guests in/out and communicated with housekeeping/maintenance.
- Scheduled wake-up calls and processed reservations.
- Resolved guest inquiries and complaints.
- Prepared billing for checkout and end-of-day processing.
- Balanced revenue/expense transactions and reviewed credit limits.
- Corrected TPI reservations and ensured account accuracy.uties.
Front Desk Agent
Holiday Inn
Wrightsville Beach
10.2018 - 04.2021
- Delivered guest reception services including check-ins, reservations, and billing.
- Coordinated with staff to handle guest needs and complaints.
- Completed night audit duties including balancing financial transactions.
- Managed credit limits, wake-up calls, and reservation coordination.
Front Desk Agent & Night Auditor
Shell Island Resort
Wrightsville Beach
01.2017 - 01.2018
- Facilitated seamless guest experiences by managing bookings, check-ins, and check-outs efficiently.
- Processed guest reservations and modifications, ensuring accuracy and timely responses to inquiries.
- Maintained comprehensive knowledge of hotel services to provide tailored recommendations for guests.
- Assisted in handling guest complaints and concerns, ensuring prompt resolution to enhance satisfaction.
- Managed front desk operations, including scheduling staff shifts and organizing daily tasks.
Assistant to Realtor
Independent Service
Wilmington
01.2015 - 12.2015
- Prepared curated real-estate listing selections.
- Organized documentation and supported office workflows.
Education
A.A.S. -
Wake Technical Community College
Associate's Degree - Sociology
Cape Fear Community College
Bachelor of Arts - Communications
Appalachian State University
Boone, NCSkills
- Customer Service
- Lease negotiation
- Property management
- Rent collection
- Complaint resolution
- Resident retention
- Problem solving
- Time management
- Attention to detail
- Event planning
- Property Management Software
- Hospitality
- Sales
- Communication
- Organization
- Conflict Resolution
- Night Auditing
Websites
Certification
- Hotel Operations Management, 01/01/22, Present
- ServSafe, 01/01/22, Present
- Food Handler Certification
Awards
Employee of the Month, Holiday Inn Resort, 10/01/19
Capabilities Profile
- Night Auditing
- Guest & Host Services
- Customer Service
- Communication & Networking
- Attention to Detail
- Organization
- Teamwork
- Sales
- Event Planning
Timeline
Leasing Professional
Jefferson Apartment Group
05.2024 - Current
Leasing Professional
Bell Partners Inc.
10.2023 - 05.2024
Leasing Consultant
BH Management Services
05.2023 - 09.2023
Front Desk Receptionist
The Umstead Hotel & Spa
03.2023 - 05.2023
Hotel Operations Manager
Spring Hill Suites
10.2022 - 02.2023
Front Desk Agent
Candlewood Suites
04.2021 - 10.2022
Front Desk Agent
Holiday Inn
10.2018 - 04.2021
Front Desk Agent & Night Auditor
Shell Island Resort
01.2017 - 01.2018
Assistant to Realtor
Independent Service
01.2015 - 12.2015
A.A.S. -
Wake Technical Community College
Associate's Degree - Sociology
Cape Fear Community College
Bachelor of Arts - Communications
Appalachian State University