- Spending time with family
- Hunting and spending time outdoors
- Gardening
- Church activities
James Boyd
Selma
Summary
Dynamic leader with proven success in boosting sales and profitability at Hudson’s Hardware. Excelled in customer service and budgeting, fostering strong relationships and optimizing operations. Implemented strategic growth plans, enhancing market share and customer loyalty. Skilled in conflict resolution and store maintenance, achieving significant improvements in employee retention and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Retail Sales Prostaff
Springhill Outfitters
10.2023 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases of firearms and shooting / hunting accesories.
- Maintained a clean and well stocked store.
- Ordered and merchandised inventory.
- Processed background checks for the purchase of firearms.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
General Manager
Hudson’s Hardware
03.1996 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Bio And Agricultural Engineering
North Carolina State University
Raleigh, NC05-1993
Skills
- Customer service
- Teamwork
- Problem-solving
- Budgeting
- Store maintenance
- Retail store operations
- Conflict resolution
- Data entry
- Attention to detail
Accomplishments
- Supervised team of 45 staff members.
- Sales growth of 1000% over 20 year period.
- Used Microsoft Excel to develop inventory and profit analysis.
Affiliations
- Temple City Church
Interests
Timeline
Retail Sales Prostaff
Springhill Outfitters
10.2023 - 12.2024
General Manager
Hudson’s Hardware
03.1996 - 09.2023
Bachelor of Science - Bio And Agricultural Engineering
North Carolina State University
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