Ja'Mellia Sweetenburg
Charlotte
Summary
Results-driven Authorization Specialist known for effective communication and policy interpretation. Skilled in coordinating between teams and clients to ensure compliance and enhance service delivery. Prepared to leverage expertise in claims management to drive organizational success.
Overview
8
8
years of professional experience
Work History
Authorization Specialist
Old Republic Home Warranty
Charlotte, NC
03.2023 - Current
- Analyzed warranty claims to ensure compliance with company policies and procedures.
- Processed authorization requests efficiently, reducing turnaround time for customer service inquiries.
- Coordinated communication between internal teams and external clients regarding claim statuses.
- Reviewed documentation for accuracy and completeness, ensuring high levels of quality control.
Data Entry Clerk
FCR
Remote
12.2021 - 11.2022
- Processed high volumes of data entries with accuracy and attention to detail.
- Utilized Microsoft Excel for data management and reporting tasks.
- Maintained organized records, ensuring timely updates on all data inputs.
- Collaborated with team members to improve data entry workflows and efficiency.
- Conducted regular audits of database entries to ensure consistency and reliability.
- Implemented best practices for data entry, reducing errors in documentation processes.
- Completed data entry tasks with accuracy and efficiency.
Service Agent
East Charlotte Nissi
Charlotte, NC
06.2020 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained knowledge of products and services to assist customers effectively.
- Collaborated with team members to enhance workflow and improve service delivery.
- Implemented process improvements to streamline operations and enhance customer satisfaction.
Medical Assistant
Concentra Urgent Care
Charlotte, NC
08.2018 - 06.2019
- Assisted in patient intake processes and documentation management.
- Prepared examination rooms to ensure a clean, organized environment for patient care.
- Supported healthcare providers during examinations by handling instruments and supplies.
- Recorded vital signs and medical histories to maintain accurate patient records.
Education
Associate Degree in Nursing -
Bightwood College
Charlotte, NC07-2018
High School Diploma -
Mallard Creek High
Charlotte, NC06-2015
Skills
- Medical terminology expertise
- Claims management
- Data entry proficiency
- Prior authorization processing
- Microsoft office
- Documentation and reporting
- Effective communication skills
- Policy interpretation
- Data entry
- Programming
- Applicant support and service
- Document processing
Accomplishments
- Resolved product issue through consumer testing.
- Achieved QA certificates by completing authorization claim with accuracy and efficiency.
- Certified in HVAC
- Certified in plumbing
- Certified in electrical
- Certified in pool
- Certified in appliances
Timeline
Authorization Specialist
Old Republic Home Warranty
03.2023 - Current
Data Entry Clerk
FCR
12.2021 - 11.2022
Service Agent
East Charlotte Nissi
06.2020 - 11.2021
Medical Assistant
Concentra Urgent Care
08.2018 - 06.2019
Associate Degree in Nursing -
Bightwood College
High School Diploma -
Mallard Creek High