Jameika Dunston
Charlotte
Summary
Dedicated customer service representative with 10+ years of experience delivering exceptional support and building strong customer relationships. Skilled in problem-solving, conflict resolution, and ensuring customer satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
Gastonia
10.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Assisted in reducing product damage through proper material handling.
- Maintained a safe working environment by following safety protocols.
- Experienced with pallet jacks, dock boards, and hand trucks.
- Operated and monitored robotic systems for efficient assembly line processes.
Technical Support Representative
DT Security Systems
Albany
02.2022 - 10.2023
- Delivered timely and accurate technical support for software and hardware issues.
- Resolved complex technical problems, enhancing user experience.
- Managed inbound calls using Avaya phone systems and performed customer callbacks.
- Utilized Word, PowerPoint, and Excel for reporting and support documentation.
- Streamlined processes, reducing call wait times and increasing efficiency.
- Fostered strong client relationships through proactive, personalized service.
- Remote
Customer Service Representative II
City of Fort Worth
Fort Worth
03.2020 - 01.2022
- Enhanced client satisfaction through empathetic, solution-focused support.
- Conducted facility maintenance, improving city infrastructure reliability.
- Leveraged Microsoft Office for efficient service and reporting.
- Maintained accurate records, ensuring compliance with city regulations.
Unit Receptionist/Safety Attendant
Novant Health, Forsyth Medical Center
Winston-Salem
09.2019 - 12.2019
- Assisted patients with mobility, reducing fall risks and ensuring safety.
- Provided 1:1 patient care while maintaining excellent customer service.
- Utilized EPIC systems for documentation and patient tracking.
- Performed safety checks and ensured compliance with protocols.
- Assisted in patient check-in and verification processes efficiently.
- Handled incoming calls and directed inquiries to appropriate departments.
Education
Associate of Arts -
Rowan-Cabarrus Community College
Salisbury, NC05.2014
High School Diploma -
Rowan County Early College
Salisbury, NC05.2014
Bachelor of Arts - Business Administration and Management
Western Governors University
Salt Lake City, UTSkills
- Inventory Management
- Technical Support & Troubleshooting
- Customer Service (Expert)
- Microsoft Office (Expert)
- Time Management
- Quality Control & Safety Compliance
- Process Optimization
- Team Collaboration
- Data Management & Entry
- Strategic Planning
- Scheduling and planning
- Medical office procedures
- Maintain records
Timeline
Warehouse Associate
Amazon
10.2023 - Current
Technical Support Representative
DT Security Systems
02.2022 - 10.2023
Customer Service Representative II
City of Fort Worth
03.2020 - 01.2022
Unit Receptionist/Safety Attendant
Novant Health, Forsyth Medical Center
09.2019 - 12.2019
Associate of Arts -
Rowan-Cabarrus Community College
High School Diploma -
Rowan County Early College
Bachelor of Arts - Business Administration and Management
Western Governors University
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