Jameese Salaam
Williamston
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Transworld System Inc
Williamston
01.2025 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Answered customer inquiries regarding billings, payments, account status.
- Implemented new policies related to billing processes when required.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
Customer Service Representative
ResultsCx
Williamston
08.2023 - 01.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Concentrix
Williamston
05.2023 - 08.2023
- Researched medications to better understand properties and interactions with other drugs.
- Maintained accurate records of patient prescriptions, refills, and renewals.
- Coordinated the delivery of prescription medications to patients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Attended regular meetings with internal stakeholders to discuss progress towards goals.
- Documented sales call data in company software.
ICS/Ehealth Insurance Screener
Qualfon/Dialog-Direct
07.2022 - 01.2023
- Updated databases with new and modified customer data.
- Answered customer inquiries via phone, email, and chat.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Read scripts and gather customer information.
- Transfer call to the appropriate department
Assistant Manager/Lead Sales Associate
Dollar General
Plymouth
10.2019 - 06.2020
- Run cash register , assist customers with items and any questions that they might have, check in vendors, check in truck , run totes and rolltainers , stock shelves, recover the store , dump trash , mop floor , clean bathrooms , handle return items , count down drawers , count safe , do deposits
Assistant Manager
Family Dollar
Plymouth
08.2019 - 01.2020
- Run cash register , assist customers with items and any questions that they might have, check in vendors, check in truck , run totes and rolltainers , stock shelves, recover the store , dump trash , mop floor , clean bathrooms , handle return items , count down drawers , count safe , do deposits
Cashier
Jamesville Mini Mart
Jamesville
03.2019 - 08.2019
- Greet guest, ring up guest as needed , interact and conversation with them .
Evisceration
Perdue Farms, Inc.
Lewiston
03.2017 - 01.2019
- Usda helper, inspect chicken
Cashier/Customer Service
New Dixie Oil Corp.
12.2017 - 10.2018
- Assist guests with any questions ,sell fuel , sell cigarettes and alcohol , lotto and lottery , stock cooler , clean bathrooms , store shelves , and make coffee
Salesperson
Waffle House
Weldon
02.2012 - 02.2017
- Greet guest
- Suggest sale
- Take order
- Call order
- Deliver hot food
- Anticipate needs
- Take payment
- Cook and clean
Salesperson/Customer Service
Sheetz
Roanoke Rapids
11.2014 - 07.2015
- Cashier
- Drive thru
- Cooking
Education
Diploma - GED
Halifax Community College
Weldon, NC02.2011
Skills
- Customer service
- Order tracking
- Payment processing
- Effective communication
- Attention to detail
- Empathy
- Problem solving
- Adherence to schedule
- Word
- Excel
- Time management
- Call center experience
- Complaint handling
- Product knowledge
- Active listening
- Teamwork
- Documentation
- CRM software proficiency
- Problem-solving skills
- Multitasking
- Type 25 or more wpm
Additional Information
I am a very hard worker, I am honest, reliable, trustworthy and a people's person. I just love working with the public. I like to know that I put a smile on someone's face today and assist them to the best of my knowledge in any way that I could. I believe that guests are the most important thing in your work area because if it wasn't for guests you wouldn't have a job.
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 01/21, Identifying and resolving common customer issues
- Call center customer service, Proficient, 01/23, Demonstrating customer service skills in a call center setting
Timeline
Customer Service Representative
Transworld System Inc
01.2025 - Current
Customer Service Representative
ResultsCx
08.2023 - 01.2024
Customer Service Representative
Concentrix
05.2023 - 08.2023
ICS/Ehealth Insurance Screener
Qualfon/Dialog-Direct
07.2022 - 01.2023
Assistant Manager/Lead Sales Associate
Dollar General
10.2019 - 06.2020
Assistant Manager
Family Dollar
08.2019 - 01.2020
Cashier
Jamesville Mini Mart
03.2019 - 08.2019
Cashier/Customer Service
New Dixie Oil Corp.
12.2017 - 10.2018
Evisceration
Perdue Farms, Inc.
03.2017 - 01.2019
Salesperson/Customer Service
Sheetz
11.2014 - 07.2015
Salesperson
Waffle House
02.2012 - 02.2017
Diploma - GED
Halifax Community College
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