Jamecia Bishop
Administrator
Fayetteville
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Patient Advocate
Womack, Defense Health Agency
10.2023 - Current
- Enters details into Interactive Customer Evaluation (ICE) and Joint Department Experience Survey (JOES) and manage database of information.
- Facilitated communication between patients, healthcare providers, and MTF leadership to support efficiency, effectiveness, and compliance with regulatory procedures.
- Educated patients and families on Military healthcare options and financial support resources.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Accounting Clerk II
Ammunition Supply Point
10.2021 - 10.2023
- Monitor e-mail for customer requests for information and draft emails to address non-compliance of regulatory requirements regarding ammunition and paperwork.
- Follows clearly detailed procedures in completing clerical tasks to support customer service counter and Total Ammunition Information System (TAMIS) which includes maintaining accurate filing systems, as well as distribution of ammunition.
- Schedule customer units for ammunition issues and turn-in in accordance with operational priorities.
- Process DA Form 581 for ammunition issue/turn-in, and perform initial document reconciliation. Provide customer clear instruction on steps to resolve ammunition shortages.
- Ensure Unit ammunition accounts are not in delinquency. Provide technical guidance and information to clear delinquencies and relinquish account.
- Supported units in ammunition supply for rapid deployments and deployment rotations to ensure readiness. Closed out all Overseas Ammunition documentation.
Commander Support Staff
US Air Force
02.2019 - 02.2021
- Unit's Non-commissioned Officer in Charge (NCOIC), supervised 3 junior employees and oversaw sections human resource programs.
- Oversaw and managed Personnel records and assisted human resources. Ensured workforce compliancy for 3k hospital employees.
- Partnered with senior leadership to establish and develop program policies and procedures.
- Serve as the senior technician responsible for processing personnel service actions.
- Review a variety of military personnel actions. Monitor military programs, ie: MilPDS, Leaveweb, and DTS.
Patient Administration Supervisor
US Air Force
02.2017 - 02.2019
- Utilize Air Force manuals and policies to create processes and correct errors.
- Used automated data processing systems to screen and transfer incoming calls, took down messages and transmitted information and documents to internal personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Registered 5K Military beneficiaries and family members.
- Supervised 12 subordinates and oversaw 8 DHA/MTF programs.
- Responsible for 3K patient records and database to facilitate information storage and retrieval.
Medical Records Technician
US Air Force
02.2015 - 02.2017
- Performed receptionist duties for Patient Administration department.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management increased Medical Records Release of Information request turnover by 83%.
- Responsible for Medical Records and EHR upkeep. Uploaded, scanned, and quality checked all medical documentation.
Education
Bachelor of Science - Health And Wellness
Purdue University
West Lafayette, IN07.2025
Skills
- Customer Service
- Verbal and Written Communication
- File and Records Management
- Clerical Support
- Report Writing
- Professional Development
- HIPAA Compliance Certification
- Tricare, Medicare, and Medicaid Processes
- Data Analysis
- Electronic Health Record Software
Timeline
Patient Advocate
Womack, Defense Health Agency
10.2023 - Current
Accounting Clerk II
Ammunition Supply Point
10.2021 - 10.2023
Commander Support Staff
US Air Force
02.2019 - 02.2021
Patient Administration Supervisor
US Air Force
02.2017 - 02.2019
Medical Records Technician
US Air Force
02.2015 - 02.2017
Bachelor of Science - Health And Wellness
Purdue University
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