Jamari James
Durham
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
M3 Wake Research
Raleigh, NC
09.2025 - Current
- Managed front desk operations, ensuring smooth daily workflow and optimal patient experiences.
- Coordinated appointment scheduling and maintained accurate patient records using electronic health record systems.
- Assisted in onboarding new staff, providing training on front desk procedures and customer service excellence.
- Developed standard operating procedures to enhance front desk efficiency and improve patient interactions.
- Addressed patient inquiries promptly, resolving issues while maintaining professionalism and empathy.
- Collaborated with clinical teams to streamline communication between departments, enhancing overall operational efficiency.
- Implemented a feedback system for patients, leading to improved services based on direct input from clientele.
- Processed patient consent documentation and verified compliance with HIPAA and organizational requirements.
- Managed EHR data entry, record retrieval, and documentation updates to support patient care and operational efficiency.
- Prepared source charts and medical records for audits, quality assurance reviews, and clinical operations.
- Addressed record-related inquiries and collaborated with providers and staff to resolve documentation issues.
- Maintained accurate and confidential patient records while supporting regulatory and compliance initiatives.
Registered Behavior Technician
Butterflyeffects
Raleigh, NC
08.2025 - 12.2025
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Collected and analyzed data to track progress and adjust strategies accordingly.
- Collaborated with families to provide support and education on behavior management techniques.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Maternal and Child Health Intern
Gillings School of Public Health
Chapel Hill, NC
02.2025 - 05.2025
- Organized events aimed at raising awareness about health issues impacting local communities.
- Facilitated group discussions among patients regarding healthy lifestyle choices.
- Assisted in creating health-related educational materials for patients and their families.
- Utilized computer software programs such as Microsoft Excel and Access to manage large amounts of data quickly and accurately.
- Conducted research on current healthcare topics and trends to inform decisions about patient care.
- Developed effective strategies for educating the public on preventative health measures.
- Assisted with administrative tasks such as filing paperwork, preparing reports, and ordering supplies.
- Participated in team meetings to discuss progress made towards achieving organizational goals.
- Analyzed clinical data from medical tests to identify patterns or areas of concern.
Epidemiology Intern
Gillings School of Public Health
Chapel Hill, NC
01.2024 - 01.2025
- Coordinated documentation and administrative support for research initiatives.
- Tracked student progress and homework assignments, maintaining organized records.
- Prepared reports and presentations for principal investigators.
- Analyzed problems and collaborated with teams to develop actionable solutions.
- Managed and input information into databases with high attention to detail.
- Participated in knowledge-building workshops to support project outcomes.
Camp Counselor
YMCA
Elizabeth City, NC
06.2022 - 08.2024
- Developed and updated program curriculum in line with best practices.
- Supported children ages 2-9, emphasizing emotional and physical wellbeing.
- Implemented health and safety procedures; ensured compliance.
- Communicated with staff, parents, and healthcare professionals to meet camper needs.
- Promoted team building and inclusive group activities.
Education
Bachelor of Science (B.S.) - Public Health
North Carolina Central University
NC05-2025
High School Diploma - undefined
Elizabeth City Pasquotank Early College
NC05-2022
Associate in Arts (A.A.) - Arts
College of The Albemarle
NC05-2022
Skills
- Data Entry and Database Management
- Spreadsheet Development and Data Tracking (Microsoft Excel, Google Sheets)
- Administrative Coordination and Office Support
- Document Preparation, Filing, and Records Management
- Electronic Health Record (EHR) Documentation and Record Maintenance
- Strong Written and Verbal Communication
- Team Collaboration and Cross-Functional Coordination
- Customer Service and Client Relations
- Attention to Detail and Accuracy
- Multi-Tasking and Time Management
- Problem-Solving and Organizational Skills
- Information and Data Confidentiality
- Goal Setting and Performance Tracking
- Healthcare Ethics and HIPAA Compliance
Accomplishments
- Received consistently high guest satisfaction survey ratings due to professionalism, exceptional customer service, and prompt response times.
- Earned Employee of the Month (May 2026) for demonstrating outstanding performance, accuracy, efficiency, and commitment to organizational goals.
- Recognized for exceeding customer service expectations through effective communication, problem-solving, and timely issue resolution.
- Maintained a high standard of service quality, contributing to positive guest experiences and favorable feedback.
Certification
Adult and Pediatric First Aid
Languages
English
Native or Bilingual
Timeline
Front Desk Coordinator
M3 Wake Research
09.2025 - Current
Registered Behavior Technician
Butterflyeffects
08.2025 - 12.2025
Maternal and Child Health Intern
Gillings School of Public Health
02.2025 - 05.2025
Epidemiology Intern
Gillings School of Public Health
01.2024 - 01.2025
Camp Counselor
YMCA
06.2022 - 08.2024
High School Diploma - undefined
Elizabeth City Pasquotank Early College
Associate in Arts (A.A.) - Arts
College of The Albemarle
Bachelor of Science (B.S.) - Public Health
North Carolina Central University