Jalynn Griffin
Charlotte
Summary
Proven track record in enhancing customer satisfaction and retention, notably at Charter Communications, Spectrum, by identifying and addressing churn risks. Demonstrates exceptional teamwork, problem-solving abilities, and a friendly demeanor. Excelled in fast-paced environments, leveraging strong organizational and computer skills to exceed performance goals.
Overview
2
2
years of professional experience
Work History
Assistant/Customer Service Representative
State Farm
01.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Sales Retention Specialist
Charter Communications, Spectrum
08.2024 - 01.2025
- Boosted overall sales performance by proactively identifying potential churn clients and implementing effective re-engagement tactics.
- Identified common pain points among dissatisfied customers and worked closely with product development teams to implement appropriate solutions.
- Collaborated with cross-functional teams to create customized offers that met individual customer needs, leading to higher retention rates.
Customer Service Associate
CVS
07.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
South Piedmont Community College
Union County 06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Computer skills
- Organizational skills
Timeline
Assistant/Customer Service Representative
State Farm
01.2025 - Current
Sales Retention Specialist
Charter Communications, Spectrum
08.2024 - 01.2025
Customer Service Associate
CVS
07.2023 - 08.2024
High School Diploma -
South Piedmont Community College
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