Jalonda Pindell
Louisburg,NC
Summary
Dynamic team leader with extensive experience at Walmart, excelling in customer service and workforce planning. Proven track record in reducing time-to-hire metrics and enhancing employee engagement through innovative initiatives. Skilled in recruiting and onboarding, with a strong commitment to maintaining confidentiality and fostering a positive workplace culture.
Experienced with overseeing human resources office operations, ensuring smooth and efficient processes. Utilizes strategic planning and problem-solving to enhance operational effectiveness. Track record of fostering positive work environment and optimizing talent management.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
14
14
years of professional experience
Work History
Overnight Stocker, Team Lead, Human Resources
Walmart
08.2020 - 10.2025
- Efficiently organized and stocked merchandise to optimize shelf space and improve product visibility.
- Conducted regular inventory checks to maintain accurate stock levels and reduce discrepancies.
- Trained new staff on proper stocking procedures and safety protocols for warehouse operations.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Conducted regular team meetings to review progress, address challenges, and set goals for continued growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and implemented employee engagement initiatives to foster a positive workplace culture.
- Streamlined recruitment processes, reducing time-to-fill for critical positions.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Receiving emails, responding to emails in a timely manner, and answering phone calls.
Key Holder Supervisor
Dollar General Store
07.2020 - 09.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new team members on company policies and customer service best practices.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Conducted regular audits to ensure accuracy in cash handling and financial reporting.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Crew Leader
Wendys
09.2018 - 05.2020
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Conducted performance evaluations for team members, providing constructive feedback for improvement.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Trained employees in time management and proper ways to complete job duties.
Customer Service Representative
ACS Athens
09.2019 - 02.2020
- Resolved customer inquiries efficiently, enhancing satisfaction rates through effective communication.
- Managed complex customer accounts, ensuring accurate information delivery and issue resolution.
- Trained new team members on best practices and company policies to improve service quality.
- Developed and implemented streamlined processes for handling customer feedback, reducing response time significantly.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries regarding policy coverage, claims, and billing efficiently.
- Answering calls
Cashier
Foodlion Grocery Store
11.2017 - 07.2018
- Collaborated with team members to streamline workflow during peak hours.
- Implemented upselling techniques, enhancing overall customer experience and satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Dietary Aide
Senior Health Care
12.2016 - 09.2017
- Prepared and served nutritious meals according to dietary guidelines and individual preferences.
- Assisted in maintaining cleanliness and sanitation of kitchen and dining areas.
- Collaborated with dietary staff to ensure accurate meal delivery for residents.
- Monitored food inventory levels, reporting shortages and assisting with restocking supplies.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleaned and organized kitchen, dining and service areas.
Cashier
Wendy's
09.2014 - 05.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers, promoting best practices in customer interactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Leader
Burger King
07.2011 - 06.2013
- Supervised crew members, ensuring adherence to food safety standards and operational procedures.
- Trained new employees on customer service protocols and restaurant operations.
- Coordinated shift schedules to optimize staffing levels and enhance service efficiency.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Monitored food preparation processes to maintain quality and speed of service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2026
Skills
- Customer service
- Team leadership
- Shift scheduling
- Maintains confidentiality
- New employee orientations
- Onboarding coordination
- Recruiting
- Staff recruiting and retention
- Workforce planning
- Hiring and onboarding
- Unemployment claims
- Microsoft outlook, word, and Excel
Timeline
Overnight Stocker, Team Lead, Human Resources
Walmart
08.2020 - 10.2025
Key Holder Supervisor
Dollar General Store
07.2020 - 09.2020
Customer Service Representative
ACS Athens
09.2019 - 02.2020
Crew Leader
Wendys
09.2018 - 05.2020
Cashier
Foodlion Grocery Store
11.2017 - 07.2018
Dietary Aide
Senior Health Care
12.2016 - 09.2017
Cashier
Wendy's
09.2014 - 05.2017
Crew Leader
Burger King
07.2011 - 06.2013
High School Diploma -
Penn Foster Career School