JALISSA HANKINS
Greensboro,NC
Summary
Adaptable and detail-oriented specialist with experience in client care and customer resolution. Known for strong problem-solving abilities and effective communication, contributing to improved service delivery and team efficiency. Committed to ensuring client wellbeing and satisfaction.
Overview
6
6
years of professional experience
Work History
Personal Care Attendant
Public Partnerships
Glen Allen, VA
10.2020 - Current
- Provided personalized assistance to clients, ensuring comfort and wellbeing throughout daily activities.
- Assisted in developing individualized care plans tailored to each client's specific needs and preferences.
- Developed strong relationships with clients, fostering trust and open communication about needs.
- Streamlined documentation processes, improving accuracy of patient records and care tracking.
- Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
- Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
Bulk Account Management Specialist
Spectrum
Greensboro, NC
12.2024 - 04.2026
- Managed approximately 20 incoming calls, emails, and faxes per day from customers.
- Developed strong relationships with clients to enhance satisfaction and retention.
- Executed account reviews to identify opportunities for upselling services.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Ensured timely and effective communication with clients, collaborating on key initiatives to drive mutual success.
- Provided account oversight, validating practices and verifying contract compliance.
Customer Resolution Specialist
Portfolio Recovery Associates
Danville, VA
02.2021 - 08.2024
- Resolved customer inquiries and complaints, ensuring a positive experience and enhancing satisfaction.
- Collaborated with cross-functional teams to streamline dispute resolution processes and improve response times.
- Developed and implemented training materials for new hires, fostering knowledge retention and team efficiency.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
Education
High School Diploma -
George Washington High School
Danville, VA06.2008
Skills
- Client relationship management
- Client confidentiality
- Problem Solving
- Time management
- Dependable and responsible
- Compassion and empathy
- Active listening
Timeline
Bulk Account Management Specialist
Spectrum
12.2024 - 04.2026
Customer Resolution Specialist
Portfolio Recovery Associates
02.2021 - 08.2024
Personal Care Attendant
Public Partnerships
10.2020 - Current
High School Diploma -
George Washington High School