Ja’Lisa Wilson
Kernersville
Summary
Detail-oriented and highly skilled Patient Access Coordinator with over six years of experience in healthcare administration. Adept at managing patient health files, verifying insurance, and handling admissions and discharge procedures. Strong background in scheduling, patient education, and compliance with HIPAA privacy policies. Proficient in medical terminology, EHR systems, and ICD coding. Demonstrated ability to deliver exceptional patient service and support in high-volume healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Diagnostic Radiology & Imaging LLC
09.2024 - Current
- Facilitate patient experience by clearly explaining insurance benefits, financial responsibilities, and radiology procedures
- Ensure compliance with HIPAA regulations during patient interactions and maintain confidentiality of medical records
- Manage patient scheduling, handle incoming radiology orders, and verify patient demographics
- Provide patients with exam preparation instructions and handle appointment details via phone and in person
- Document patient exams in EMR system, ensuring accuracy in data entry and report retrieval
- Maintain proficiency in medical terminology and radiology protocols to deliver high-quality care
Medical Liaison / Case Support Associate / Data Entry Operator (Contract)
Deployed Services LLC
10.2023 - 06.2024
- Assisted in managing patient records, including filing, intake processing, and discharge procedures
- Supported clinical staff by handling data entry, patient enrollment, and file management using Smartsheet and UAC Portal
- Ensured efficient communication between medical teams and other functional units to enhance patient care
Certified Medical Assistant (Strike)
Rapid Staff / Kaiser Permanente
10.2023 - 10.2023
- Assisted patients during healthcare visits by preparing them for exams, recording vital signs, and verifying medical histories
- Ensured patient confidence and operational security by following healthcare regulations and maintaining confidentiality
Virtual Registrar
Parallon
12.2022 - 10.2023
- Interviewed patients to collect account information, verify insurance, and obtain authorizations
- Managed patient liability amounts ensured all required treatment signatures were obtained, and collaborated with physicians for smooth patient processing
Appointment Scheduler / Medical Assistant
Gastroenterology Associates of the Piedmont
04.2021 - 12.2021
- Managed patient check-ins collected contact and insurance information and coordinated follow-up visits
- Used the EHR system to manage patient records and maintain compliance with HIPAA standards
- Handled a high volume of scheduling inquiries and ensured smooth outpatient procedure coordination
Centralized Radiology Scheduler
Novant Health Radiology Scheduling
11.2018 - 04.2021
- Provided patient scheduling support for radiology services, ensuring appointments were efficiently coordinated with healthcare providers
- Excelled in handling a high-volume phone center and processing service requests according to provider guidelines
Education
Associate of Science - Human Services Technology, Gerontology
Forsyth Technical Community College
Winston-Salem, NCCertified Medical Billing Specialist -
MedCerts
05.2024
Skills
- Patient Access and Scheduling
- Knowledge of Medical Terminology
- Insurance Verification and Authorization
- Electronic Health Record (EHR) Management
- HIPAA Compliance
- ICD-9 and ICD-10 Coding
- Microsoft Office Suite
- Data Entry and Analysis
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Ability to Work Under Pressure
- Patient Education and Support
Certification
- Certified Clinical Medical Assistant, 12/31/26
- Certified Medical Billing Specialist, 05/31/24
Timeline
Patient Access Coordinator
Diagnostic Radiology & Imaging LLC
09.2024 - Current
Medical Liaison / Case Support Associate / Data Entry Operator (Contract)
Deployed Services LLC
10.2023 - 06.2024
Certified Medical Assistant (Strike)
Rapid Staff / Kaiser Permanente
10.2023 - 10.2023
Virtual Registrar
Parallon
12.2022 - 10.2023
Appointment Scheduler / Medical Assistant
Gastroenterology Associates of the Piedmont
04.2021 - 12.2021
Centralized Radiology Scheduler
Novant Health Radiology Scheduling
11.2018 - 04.2021
Certified Medical Billing Specialist -
MedCerts
- Certified Clinical Medical Assistant, 12/31/26
- Certified Medical Billing Specialist, 05/31/24
Associate of Science - Human Services Technology, Gerontology
Forsyth Technical Community College
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