Ja'Lexus Ham
Aurora
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure income maintenance caseworker position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Personal Care Aide
The Gardens Of Trent
03.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored over 52 patients progress and documented patient health status changes to keep care team updated.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Front End Team Member
Walmart
08.2019 - 03.2022
- Completed forms for store membership cards, credit card applications and special programs.
- Kept front end areas clean and organized for professional appeal to customers.
- Managed over 50 customer concerns per day and responded to questions concerning customer issues or concerns.
- Maintained current understanding of promotional ads and seasonal offerings.
- Accepted payments, returned change and issued receipts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Bojangles'
07.2015 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash draw before the beginning and end of shifts to maintain accuracy.
- Answered at least 75 questions daily about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Professional Integrated Studies
University of North Carolina At Greensboro
Greensboro, NC05.2023
High School Diploma -
Southside High School
Chocowinity, NC06.2017
Skills
- Strong Ethics
- Respectful and Compassionate
- File and Records Management
- Verbal and Written Communication
- Data Archiving
- Training and Development
- Complex Problem-Solving
- Behavioral Management
- Mandatory Reporting Procedures
- Analytical Thinking
- Detailed Records and Reporting
- Attention to Detail
- Confidential Case Documentation
- Payroll administration
- HR policies
- Data entry
- Regulatory compliance
- Organizational skills
- Interpersonal communication
- Time management
- Record keeping
- Recruiting
- Recruitment
- Paperwork verification
Timeline
Personal Care Aide
The Gardens Of Trent
03.2022 - Current
Front End Team Member
Walmart
08.2019 - 03.2022
Cashier
Bojangles'
07.2015 - 08.2019
Bachelor of Science - Professional Integrated Studies
University of North Carolina At Greensboro
High School Diploma -
Southside High School