JA'LEN WALKER
HAW RIVER
Summary
Within my 10 years of diverse professional experience, I have honed a broad skill set that has contributed to my growth both personally and professionally. I excel in both individual and team settings, providing effective, real-time resolutions and feedback when necessary, as well as conducting in-depth analysis on complex issues. A goal-driven and highly motivated individual, I prioritize setting clear objectives and establishing a structured routine to enhance productivity and drive results. Throughout my career, I have gained experience in a wide range of industries- including customer service, compliance, aviation and warehouse manufacturing, demonstrating adaptability and the ability to thrive in in-office, remote and hybrid environments. I am committed to delivering high-quality work and continuously developing new skills to meet the demands in my role.
Overview
14
14
years of professional experience
Work History
RAMP SUPERVISOR
South West Airlines
07.2022 - Current
- Develop flight load plans, ensuring safety compliance and operational efficiency.
- Supervise ramp agents, enhancing team performance through effective coaching.
- Manage documentation and payroll, maintaining accuracy and timeliness.
- Conduct audits, identify improvements, and implement solutions for better operations.
- Orchestrated seamless ground operations by proficiently operating various equipment and fostering a culture of safety and teamwork among staff.
- Optimise flight load plans, ensuring safety compliance and operational efficiency. Lead ramp team, driving performance through strategic coaching and mentoring.
- Foster teamwork among ground staff, enhancing operational synergy. Streamline documentation processes, maintaining accuracy whilst improving workflow efficiency.
RAMP AGENT
South West Airlines
07.2022 - 12.2022
- Guided aircraft parking with precision, ensuring seamless operations and safety.
- Operated ground support equipment to boost operational efficiency.
- Monitored flight schedules to ensure punctual landings and loading.
- Communicated clearly with crews to maintain safety and efficiency.
- Ensured accurate aircraft positioning, upholding high safety standards.
- Fostered seamless coordination among ground crew, flight crew, and tow personnel, utilising clear radio communication to streamline loading and unloading processes.
- Implemented creative solutions to overcome logistical challenges, improving baggage handling efficiency and reducing flight delays.
Customer Service Representative
UnitedHealthcare
09.2018 - 07.2022
- Led cross-departmental initiatives to resolve customer issues, enhancing service quality significantly.
- Streamlined customer service processes, resulting in faster issue resolution and increased customer satisfaction rates.
- Fostered cross-departmental partnerships to implement customer-centric solutions, enhancing overall service quality.
- Pioneered a new approach to handling escalated issues, significantly reducing resolution time and improving customer retention.
- Mentored team members in conflict resolution techniques, boosting team confidence and improving customer interactions.
RAMP SUPERVISOR / PERFORMANCE MANAGER
Unifi Aviation
09.2018 - 07.2022
- Oversaw quality initiatives, ensuring compliance and boosting department accountability.
- Led teams to consistently achieve production, quality, and safety targets.
- Implemented KPI monitoring, enhancing partner performance and growth.
- Conducted audits to align operations with corporate policies.
- Analyzed performance metrics to identify and address variances.
- Implemented data-driven strategies to enhance operational efficiency, resulting in measurable improvements across key performance indicators.
- Spearheaded cross-functional teams to exceed production targets while maintaining stringent quality and safety standards.
- Pioneered process improvements that significantly boosted partner performance and facilitated sustainable growth.
- Conducted comprehensive internal and external audits, ensuring strict adherence to corporate policies and industry regulations.
Trainer
Panera bread
06.2017 - 09.2019
- Maintained up-to-date knowledge of industry trends and best practices.
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Ambassador
Amazon
05.2016 - 06.2018
- Organized and coordinated high-level diplomatic visits and delegations.
- Conducted research to identify target audiences for campaigns.
- Represented the Ambassador in a professional manner at all times.
- Performed cycle counts to maintain accurate inventory records.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Transported goods to designated areas within the warehouse facility.
Warehouse Manager
FedEx Ground
06.2011 - 05.2016
- Utilized inventory management software to track stock levels and maintain accurate records.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Resolved customer complaints related to product quality or delivery issues.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
Education
High School -
Northeast Guilford High School
Mcleansville, NC07.2011
Some College -
North Carolina Central University
Durham, North Carolina, NCSkills
- Aircraft Safety
- Audit Documentation
- Conflict Resolution
- Critical Thinking
- Customer Service
- Data Analysis
- FAA Regulations
- Ground Coordination
- Leadership
- Load Securing
- Operational Efficiency
- Performance Monitoring
- Problem-Solving
- Process Improvement
- Quality Assurance
- Risk Assessment
- Standard Compliance
- Team Management
- Transportation Safety
- Ground operations management
- Performance analysis
Timeline
RAMP SUPERVISOR
South West Airlines
07.2022 - Current
RAMP AGENT
South West Airlines
07.2022 - 12.2022
Customer Service Representative
UnitedHealthcare
09.2018 - 07.2022
RAMP SUPERVISOR / PERFORMANCE MANAGER
Unifi Aviation
09.2018 - 07.2022
Trainer
Panera bread
06.2017 - 09.2019
Ambassador
Amazon
05.2016 - 06.2018
Warehouse Manager
FedEx Ground
06.2011 - 05.2016
High School -
Northeast Guilford High School
Some College -
North Carolina Central University