Jalen Mathews
Charlotte
Summary
Data-driven operations and program professional with experience in workflow optimization, systems management, AI training and evaluation, and cross-functional coordination across healthcare and service-based environments. Skilled in data analysis, KPI tracking, process improvement, and operational reporting to support organizational performance and decision-making. Experienced in managing large-scale documentation systems, improving workflow efficiency, and translating complex information into actionable insights. Adept at working in fast-paced environments requiring analytical thinking, quality assurance, adaptability, and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Qualified Professional/Special Consultative Services
Ryan’s Place LLC
Charlotte, NC
05.2025 - Current
- Oversee service delivery and operational compliance across members enrolled in NC Medicaid 1915(i) and Innovations Waiver programs, ensuring alignment with service plans and regulatory standards.
- Analyze service utilization, documentation workflows, and operational performance data to improve reporting accuracy, compliance, and workflow efficiency.
- Coordinate cross-functional collaboration across care teams, families, DSPs, and care managers to strengthen continuity, service quality, and program outcomes.
- Implement process improvements that optimize workflows, strengthen communication systems, and improve operational performance.
- Provide staff coaching and operational guidance to improve documentation quality, billing accuracy, and adherence to service standards.
AI Training & Evaluation Contributor
Handshake AI
Remote
04.2025 - Current
- Evaluate AI-generated outputs using structured analytical frameworks to support quality assurance, response optimization, and model reliability.
- Conduct comparative analysis to identify performance trends, inconsistencies, and opportunities for system improvement.
- Deliver structured feedback to improve response clarity, usability, consistency, and instruction alignment.
- Maintain high-volume evaluation accuracy across large-scale annotation and model assessment workflows.
Behavior Analyst Trainee
Alternative Behavior Strategies (ABS Kids)
Charlotte, NC
01.2020 - 12.2025
- Supervised and mentored 20+ staff, improving service consistency through coaching, performance feedback, and workflow standardization.
- Managed scheduling, documentation systems, and progress tracking to improve operational efficiency across multiple cases.
- Developed reporting tools and standardized tracking systems that improved program consistency by 25%+.
- Coordinated cross-functional workflows across service teams to improve operational communication and continuity of care.
- Maintained compliance with clinical, documentation, and organizational quality standards.
Program & Operations Manager
Redeem Christian Ministry
Hybrid/Jacksonville, FL
05.2017 - 08.2021
- Directed planning and execution of 50+ community programs serving 250+ participants annually.
- Managed budgets, logistics, vendor coordination, and scheduling to ensure efficient program delivery.
- Supervised and developed 125+ volunteers, improving collaboration and operational effectiveness.
- Designed engagement strategies that increased participation and strengthened organizational visibility.
Education
Master of Science - Applied Behavior Analysis
Purdue University Global
West Lafayette, IN2024
Bachelor of Arts - Psychology
Johnson C. Smith University
Charlotte2022
Skills
- Operations Management
- Program Leadership
- Staff Supervision & Cross-Functional Team Development
- KPI & Performance Tracking
- Process Improvement & Workflow Optimization
- Strategic Planning
- Compliance & Quality Assurance
- Behavioral Health Systems (ABA)
- Data Analysis & Reporting
- Stakeholder Relations
- Technology Integration
- HTML, Java, CSS
Affiliations
Phi Beta Sigma Fraternity, Inc. – President (Alpha Epsilon Chapter)
- Led chapter operations, budgeting, and strategic initiatives, increasing member participation and engagement.
Certification
- Excel (Advanced)
- Google Workspace
- Microsoft Suites
- AI Model Evaluation
- Prompt Assessment & Documentation
- CPR
- RBT
- Person-Centered Thinking
Timeline
Qualified Professional/Special Consultative Services
Ryan’s Place LLC
05.2025 - Current
AI Training & Evaluation Contributor
Handshake AI
04.2025 - Current
Behavior Analyst Trainee
Alternative Behavior Strategies (ABS Kids)
01.2020 - 12.2025
Program & Operations Manager
Redeem Christian Ministry
05.2017 - 08.2021
Master of Science - Applied Behavior Analysis
Purdue University Global
Bachelor of Arts - Psychology
Johnson C. Smith University