Jalen Maliek Graham
La Grange
Summary
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
UNITED ENTERTAINMENT CORP
06.2015 - 03.2024
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Oversaw staff performance, providing training and feedback to enhance productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Lot Attendant
HOME DEPOT
01.2021 - 01.2022
- Conducted routine inspections of parking areas to ensure cleanliness and orderliness.
- Collaborated with team members to optimize lot layout for efficient space utilization.
- Implemented strategies to improve overall customer satisfaction during peak hours.
- Maintained organized parking lot to enhance customer accessibility and safety.
- Assisted customers with locating vehicles and managing lot traffic flow.
Education
Associate in Arts -
Wayne Community College
Goldsboro, NC06.2021
BS - Business Administration –Accounting
East Carolina University College of Business
Greenville, NC08-2026
Skills
- Microsoft Office
- Knowledge of Microsoft Excel
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer experience
Timeline
Lot Attendant
HOME DEPOT
01.2021 - 01.2022
Assistant Manager
UNITED ENTERTAINMENT CORP
06.2015 - 03.2024
Associate in Arts -
Wayne Community College
BS - Business Administration –Accounting
East Carolina University College of Business
Activities/Hobbies
Volunteered for teaching boy scouts, Loves going camping, Edits YouTube Videos