Jalanae Cousin
Greensboro
Summary
Property Management Professional highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 14 years of experience in office environments. Commended for multitasking abilities, effective leadership, revenue management, team building and providing top-notch service to customers/ vendors daily.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Multi-Site Community Director
Rise48 Communities
Greensboro
12.2025 - Current
- Oversee all property operations
- Budget monitoring
- Renovation coordination
- Walk units to ensure they're move in ready for both Properties.
Community Director
Rise48 Equity
Greensboro
12.2024 - Current
- Oversee all property operations
- Manage budgets
- Disposition start up
- Process invoices
- Maintain vendor relationships
- Increase property revenue
- Oversee renovations (Interior/exterior)
- Maintain resident retention
- Payroll management (I solve)
- Turn scheduling
Senior Property Manager
Bridge Property Management
Greensboro
03.2022 - 12.2024
- Oversee all property operations and manage Budgets
- Process all payables
- Increase property revenue
- Payroll management (workday/ paycom)
- Monitor Financials and Gross Potential Rents
- Gather Bids for community work
- Resolve resident matters in a professional and kind way.
- Show apartments to potential tenants and answer questions regarding the community
- Credit Card Reconciliation and bank deposit reconciliation.
- Renovations (Ordering of Reno packages)
- Exterior renovations/ Cap ex projects
Assistant Property Manager
RE Carroll Management
High Point
05.2021 - 03.2022
- Oversee Delinquency and update collection efforts weekly
- Process Evictions, Writ paperwork, and converse with attorneys
- Daily Monday Reporting, Pricing phones calls, and weekly Manager calls.
- Oversee the leasing staff, and maintenance
- Leasing apartment homes as needed
- Month end accounting close out
- Process and PO's and invoices for the community.
- Host Team meetings
- Resident Functions
Property Manager
Arcan Capital
12.2020 - 05.2021
- Oversee all property operations
- Process all payables
- Payroll management (paycom)
- Gather Bids for community work
- Resolve resident matters in a professional and kind way.
- Show apartments to potential tenants and answer questions regarding the community
- Credit Card Reconciliation and bank deposit reconciliation.
- Renovations (Ordering of Reno packages)
- Gracehill training
Multi Site Assistant Property Manager/Promoted to Property Manager
First Communities
Greensboro
12.2018 - 12.2020
- Maintains a 100% collection rate by accepting, processing and posting all rental payments daily.
- Develop policies and procedures for effective property management.
- Show apartments to potential tenants and answer questions regarding the community
- Resolve conflicts between tenants in the most effective manner.
- Pre Close- Month end close out
- 0 Batch receipts/Deposit Accounting
- Petty Cash Reconciliation /Write Offs
Assistant Property Manager
Carroll Management Group
Burlington
01.2018 - 12.2018
- Accurately and timely completed daily, weekly and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and leases.
- Maintained a 100% collection rate by accepting, processing and posting all rental payments daily.
- Developed policies and procedures for effective property management.
- Showed apartments to potential tenants and answered questions regarding the community.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants in the most effective manner.
Leasing Consultant
Ginkgo Residential
Charlotte
05.2017 - 01.2018
- Resolved conflicts between tenants in the most effective manner.
- Invited prospects to fill out an application upon completion of the property tour.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Toured the property with prospective tenants and provided a wealth of information in regards to its key features.
- Performed background checks on all apartment applicants.
- Marketed the property to local businesses through collateral, emails and phone calls.
Call Center Representative/Customer Service
Duke Energy
Greensboro
10.2013 - 05.2017
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Received and managed 50 phone calls per day to answer clients' questions, solve problems, inform customers on product launches and direct calls to appropriate departments.
Education
Bachelor's - Business administration
Ashford University
11.2021
Bachelor of Arts - Business administration
Winston-Salem State University
Winston-Salem, NC12.2018
Skills
- Microsoft Outlook
- Heavy lifting
- Rent late fee assessment
- Excel
- Grammar Experience
- Databases
- Onesite
- Landlord-tenant law
- Google Suite
- Microsoft Office
- Leadership
- Phone etiquette
- Communication skills
- Fair Housing regulations
- Customer service
- Accounting software
- Manager experience
- Property management
- Typing
- Accounting
- Property leasing
- Relationship building
- Customer communication
- Marketing
- Yardi
- Entrata
- Office Management
- Contract negotiation
- Filing
- Project management
- Financial management
- Data entry
- Analysis skills
- Management
- Microsoft Project
- Conflict management
- Operations management
- Accounts Payable
- Microsoft Powerpoint
- Computer literacy
- Word processing
- Demand for possession notice issuing
Certification
- CPR & First Aid, 09/01/17, Present
- Fair housing, 08/01/14, Present
- Driver's License, Active
- Real Estate License, Active
- CPR Certification, Active
- Certified Property Manager, Active
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Multi-Site Community Director
Rise48 Communities
12.2025 - Current
Community Director
Rise48 Equity
12.2024 - Current
Senior Property Manager
Bridge Property Management
03.2022 - 12.2024
Assistant Property Manager
RE Carroll Management
05.2021 - 03.2022
Property Manager
Arcan Capital
12.2020 - 05.2021
Multi Site Assistant Property Manager/Promoted to Property Manager
First Communities
12.2018 - 12.2020
Assistant Property Manager
Carroll Management Group
01.2018 - 12.2018
Leasing Consultant
Ginkgo Residential
05.2017 - 01.2018
Call Center Representative/Customer Service
Duke Energy
10.2013 - 05.2017
Bachelor's - Business administration
Ashford University
Bachelor of Arts - Business administration
Winston-Salem State University