Jalah Harrison
Charlotte,NC
Summary
To obtain a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T
01.2023 - Current
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Communicated accurate information about promotions, customer programs, and products.
- Documented insurance claims, customer contracts, and billing information to customers accounts.
- Increased sales and exceeded sale goals.
Behavior Technician
Carolina Center For ABA
11.2022 - 12.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collect data on clients behavior and enter data into computer system to be graphed and analyzed.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Facilitated group sessions to teach clients positive coping strategies.
Customer Service Representative
Target
09.2019 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped boost customer satisfaction and retention.
Education
Bachelor of Arts - Psychology
Winston Salem State University
12.2023
Skills
- Data Entry
- Qualitative Research
- Upselling Products and Services
- Public Speaking
- Sales strategies
- Usability Testing
Certification
UX Design Certificate - Google
Timeline
Sales Associate
AT&T
01.2023 - Current
Behavior Technician
Carolina Center For ABA
11.2022 - 12.2023
Customer Service Representative
Target
09.2019 - 11.2022
Bachelor of Arts - Psychology
Winston Salem State University
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