Jakobe Ward
Charlotte
Summary
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fan Shop Team Member
Charlotte Hornets
09.2022 - Current
- Provide support during events, facilitating guest services and enhancing attendee experiences.
- Assist in daily operations to ensure seamless event execution and customer satisfaction.
- Collaborate with team members to maintain high standards of cleanliness and organization in venue areas.
- Replenishment of Fan Shop and Kiosks with new stock.
- Ensure company assets are maintained and secure.
- Achieve monthly sales goals.
- Maintain safety and cleaning of store and kiosks.
- Solicit customer e-mail address for e-receipts.
- Performed cashiering and closing of the register at night.
- Employee of the Month (April 2023 and December 2025) – Creating Spectacular Fun and Memories that Marvel.
Personal Trainer
University Recreation Center at University of North Carolina at Charlotte
08.2025 - 12.2025
- Developed personalized fitness programs tailored to individual client goals and needs.
- Conducted fitness assessments to evaluate client progress and adapt training plans accordingly.
- Led group fitness classes, fostering a motivating environment for participants of varying skill levels.
- Analyzed client feedback to continuously improve services and enhance customer satisfaction levels.
- Educated clients on proper exercise techniques to enhance safety and effectiveness during workouts.
- Collaborated with university staff to organize special events promoting physical activity and healthy living.
- Assisted clients with personal fitness goals through realistic objectives.
Fitness Specialist
University Recreation Center at University of North Carolina Charlotte
06.2022 - 12.2025
- Modeled relationship-building skills in all interactions. Developed and maintained collaborative relationships with community organizations. Maintained regular, clear, and concise communication within the area of responsibility.
- Actively listened to members and respond promptly and appropriately.
- Be able to effectively problem solve, taking full responsibility to remedy the situation and follow through to its completion.
- Maintained upkeep of wellness floor area such as: regularly cleaning fitness equipment, ensuring fitness equipment is working safely and properly, and restocking workout towels as needed.
- Committed to a high-touch engagement and the ability to ask open-ended questions can provide members with opportunities that will increase their involvement in and sense of ownership of the UREC.
Education
Bachelor of Science - Biology
University of North Carolina At Charlotte
Charlotte, NC12.2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Creativity and innovation
- Training and mentoring
- Clear communication
Certification
- NASM Certified Personal Trainer (October 2025)
- H.E.L.P Advanced Certification (October 2024)
- LEADS Program Certification (December 2024)
- Penn Resilience Program Certification (May 2024)
Timeline
Personal Trainer
University Recreation Center at University of North Carolina at Charlotte
08.2025 - 12.2025
Fan Shop Team Member
Charlotte Hornets
09.2022 - Current
Fitness Specialist
University Recreation Center at University of North Carolina Charlotte
06.2022 - 12.2025
Bachelor of Science - Biology
University of North Carolina At Charlotte