Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakirrah Powell

Rocky Mount

Summary

Dynamic healthcare customer service representative with strong skills in billing resolution, patient confidentiality, and database management. Proven ability to enhance customer satisfaction through efficient issue resolution. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented customer service professional experienced in technical troubleshooting and customer relations. Known for effectively resolving complex inquiries and improving service processes. Eager to leverage expertise to enhance customer experiences and operational efficiency. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

2
2
years of professional experience

Work History

Healthcare Customer Service Representative

MCI Telecommunications
Chardon
03.2024 - 06.2025
  • Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
  • Resolved billing issues and payment inquiries efficiently and professionally.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Reduced patient wait times while improving satisfaction levels through efficient problem-resolution skills tailored to each unique situation.

Customer Service Representative

Remote Tier 3 Technical Support Representative
Chardon
01.2023 - 08.2024
  • Assisted customers with technical issues through remote support channels.
  • Diagnosed problems by analyzing customer descriptions and troubleshooting steps.
  • Collaborated with team members to resolve complex technical inquiries effectively.
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated databases with new and modified customer data.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

High School Diploma -

Tar River Academy
Rocky Mount, NC
12-2023

Skills

  • Communication skills
  • Billing resolution
  • Patient confidentiality
  • Database management
  • Customer support software
  • Customer relationship management
  • Needs Analysis
  • Technical troubleshooting
  • Customer Relations
  • Medical Terminology
  • Incident Reporting
  • Dispatch

Timeline

Healthcare Customer Service Representative

MCI Telecommunications
03.2024 - 06.2025

Customer Service Representative

Remote Tier 3 Technical Support Representative
01.2023 - 08.2024

High School Diploma -

Tar River Academy
Jakirrah Powell