Summary
Overview
Work History
Education
Skills
References
Timeline
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Jakeria Crawley-Andrews

Winston Salem

Summary

Dynamic healthcare professional with extensive experience at Novant Health, excelling in patient registration and insurance verification. Proven ability to enhance customer satisfaction through effective communication and task prioritization. Skilled in managing financial data and fostering teamwork, ensuring compliance and safety in all interactions.

Overview

9
9
years of professional experience

Work History

Patient Access Specialist

Novant Health
06.2025 - Current
  • Conduct patient pre-registration, registration, and verification, ensuring accurate collection and processing of demographic and financial data.
  • Communicate financial responsibilities to patients, and handle point-of-service fee collection when necessary.
  • Submit insurance claims, collaborating with healthcare providers to maintain accurate, and timely submissions.
  • Perform documentation audits to comply with payer requirements, including Medicare, ensuring that medical necessity and the plan of care are properly recorded.

Safety Attendant

Novant Health
07.2021 - 06.2025
  • Provides one-on-one observation of patients to ensure their safety and identify potentially hazardous behaviors.
  • Report patient needs and concerns to licensed nurses, following facility policies and procedures.
  • Involves fostering a safe environment, promoting teamwork, and contributing to a remarkable patient experience.

Cashier Team Lead

Food Lion
02.2017 - 06.2021
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Ensured compliance with all safety regulations while performing tasks.
  • Resolved customer inquiries and provided solutions to enhance satisfaction.

Education

Some College (No Degree) - Medical Assisting

Forsyth Technical Community College

Skills

  • Patient registration
  • Insurance verification
  • Computer skills
  • Task prioritization
  • Customer relationship management

References

Available upon request

Timeline

Patient Access Specialist

Novant Health
06.2025 - Current

Safety Attendant

Novant Health
07.2021 - 06.2025

Cashier Team Lead

Food Lion
02.2017 - 06.2021

Some College (No Degree) - Medical Assisting

Forsyth Technical Community College

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Jakeria Crawley-Andrews