Ja'Keel Flowers
Fayetteville
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Server Manager/Cocktail Bartender
World Of Beer
01.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
Server Trainer/ Bartender
Texas Roadhouse Restaurant
01.2021 - 09.2023
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Science - Pure Mathematics
A&T State University
05-2027
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Strong negotiation skills
- Sales strategy development
- Closing techniques
- Appointment setting
- Upselling and cross selling
- Customer service
- Competitive
Timeline
Server Manager/Cocktail Bartender
World Of Beer
01.2022 - Current
Server Trainer/ Bartender
Texas Roadhouse Restaurant
01.2021 - 09.2023
Bachelor of Science - Pure Mathematics
A&T State University
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