Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Server Manager/Cocktail Bartender
World Of Beer
01.2022 - Current
Trained servers on order management, food service quality and how to build rapport with guests.
Welcomed and greeted guests before presenting special menu items to clients.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Led team of servers to consistently meet customer service and sales targets.
Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Liaised between servers and upper management to address issues and manage challenges.
Server Trainer/ Bartender
Texas Roadhouse Restaurant
01.2021 - 09.2023
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.