Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Keel Flowers

Fayetteville

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Server Manager/Cocktail Bartender

World Of Beer
01.2022 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Liaised between servers and upper management to address issues and manage challenges.

Server Trainer/ Bartender

Texas Roadhouse Restaurant
01.2021 - 09.2023
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

Bachelor of Science - Pure Mathematics

A&T State University
05-2027

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Strong negotiation skills
  • Sales strategy development
  • Closing techniques
  • Appointment setting
  • Upselling and cross selling
  • Customer service
  • Competitive

Timeline

Server Manager/Cocktail Bartender

World Of Beer
01.2022 - Current

Server Trainer/ Bartender

Texas Roadhouse Restaurant
01.2021 - 09.2023

Bachelor of Science - Pure Mathematics

A&T State University
Ja'Keel Flowers