Jake Krasen
Charlotte
Summary
Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products and services to customers.
Overview
1
1
year of professional experience
Work History
Warehouse Associate
Reeves Enterprises
08.2022 - 05.2023
- Worked with customers and maintained customer satisfaction
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment and conveyed orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise
Retail Customer Service Associate
Polo Ralph Lauren
01.2022 - 07.2022
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Fulfilled customers' special requests for merchandise and delivery times.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Attended to customer complaints and processed product return or replacement requests.
- Monitored customer feedback and made adjustments to improve service quality.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Stuart W Cramer High School
Belmont, NC06.2018
Skills
- Customer Inquiries
- Customer Service
- Customer Relationship Management
- Guest Satisfaction
- Quality Assurance
- Verbal Communication
- Complaint Escalation
- Exceptional Communicator
- Motivated Team Player
hobbies
I enjoy reselling vintage goods and clothing as well as working directly with customers both virtually and in person, and directly managing a popup vintage store in downtown Noda (Charlotte area) and using my multiple selling platforms online insuring customer satisfaction and profits as a past time.
Timeline
Warehouse Associate
Reeves Enterprises
08.2022 - 05.2023
Retail Customer Service Associate
Polo Ralph Lauren
01.2022 - 07.2022
Stuart W Cramer High School
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