Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake DeGroot

Mooresville

Summary

Service Advocate with 4 years of experience in customer engagement and problem-solving. Demonstrated success in creating customer loyalty and enhancing customer satisfaction through excellent and efficient service. Proven track record in implementing strategies that improve customer experiences and drive further sales.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Lowe's
06.2025 - 08.2025
  • Assisted customers in selecting quality merchandise
  • Unloaded trucks and restocked store merchandise
  • Provided unparalleled customer service to any and all customers
  • Operated heavy machinery, including forklifts to assist in customer deliveries

Service Advocate

Target
11.2022 - 06.2024
  • Assist customers with product inquiries and returns, achieving high satisfaction ratings.
  • Foster customer loyalty through effective communication and problem-solving.
  • Maintain detailed records of customer interactions and resolutions.
  • Implement strategies to enhance customer experience, leading to measurable improvements.

Cashier

Lowes Foods
11.2021 - 11.2022
  • Processed transactions efficiently, reducing wait times and improving customer satisfaction.
  • Answered questions for patrons, ensuring a positive shopping experience.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Implemented promotional strategies, contributing to increased sales and customer engagement.

Education

BBA - Business Administration

North Carolina State University
Raleigh, NC
05-2028

BBA - Business Administration

University of North Carolina At Charlotte
Charlotte, NC

High School Diploma - undefined

Lake Norman High School
Mooresville, NC
05.2024

Skills

  • Customer Engagement - Expert
  • Team Collaboration - Expert
  • Conflict Resolution - Skillful
  • Sales - Beginner

Timeline

Retail Sales Associate

Lowe's
06.2025 - 08.2025

Service Advocate

Target
11.2022 - 06.2024

Cashier

Lowes Foods
11.2021 - 11.2022

High School Diploma - undefined

Lake Norman High School

BBA - Business Administration

North Carolina State University

BBA - Business Administration

University of North Carolina At Charlotte
Jake DeGroot