Jake DeGroot
Mooresville
Summary
Service Advocate with 4 years of experience in customer engagement and problem-solving. Demonstrated success in creating customer loyalty and enhancing customer satisfaction through excellent and efficient service. Proven track record in implementing strategies that improve customer experiences and drive further sales.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Lowe's
06.2025 - 08.2025
- Assisted customers in selecting quality merchandise
- Unloaded trucks and restocked store merchandise
- Provided unparalleled customer service to any and all customers
- Operated heavy machinery, including forklifts to assist in customer deliveries
Service Advocate
Target
11.2022 - 06.2024
- Assist customers with product inquiries and returns, achieving high satisfaction ratings.
- Foster customer loyalty through effective communication and problem-solving.
- Maintain detailed records of customer interactions and resolutions.
- Implement strategies to enhance customer experience, leading to measurable improvements.
Cashier
Lowes Foods
11.2021 - 11.2022
- Processed transactions efficiently, reducing wait times and improving customer satisfaction.
- Answered questions for patrons, ensuring a positive shopping experience.
- Collaborated with team members to maintain store cleanliness and organization.
- Implemented promotional strategies, contributing to increased sales and customer engagement.
Education
BBA - Business Administration
North Carolina State University
Raleigh, NC05-2028
BBA - Business Administration
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma - undefined
Lake Norman High School
Mooresville, NC05.2024
Skills
- Customer Engagement - Expert
- Team Collaboration - Expert
- Conflict Resolution - Skillful
- Sales - Beginner
Timeline
Retail Sales Associate
Lowe's
06.2025 - 08.2025
Service Advocate
Target
11.2022 - 06.2024
Cashier
Lowes Foods
11.2021 - 11.2022
High School Diploma - undefined
Lake Norman High School
BBA - Business Administration
North Carolina State University
BBA - Business Administration
University of North Carolina At Charlotte